ALEXANDRU PETROVICI
London,ENG
Summary
Organized and driven front office professional with strong leadership skills and a hands-on approach. A self-taught, detail-oriented learner who excels at managing teams, streamlining operations, and ensuring a seamless guest experience. Passionate about contributing to a hotel’s success and supporting staff development.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work history
Reception Manager
Hilton London Metropole
02.2025 - Current
- After supporting key positions requiring experienced leadership, I was promoted to Reception Manager, where I lead a high-performing team in a large hotel. Responsible for staff scheduling, rota management, payroll, training, performance monitoring, and day-to-day front desk operations, I ensure smooth service delivery, maintain high guest satisfaction, and drive operational efficiency.
Groups Manager
Hilton London Metropole
10.2024 - 02.2025
- Appointed to a temporary Group Manager role due to outstanding previous results, overseeing events and high-profile clients during the absence of the regular manager. Successfully managed operations, coordinated teams, ensured seamless event execution, and maintained the highest level of client satisfaction.
Hotel administrator
Hilton London Metropole
04.2024 - 10.2024
- Took on a temporary administrator role in a newly established position, excelling in preparing and handling high-value invoices ranging from £300k to £700k. Streamlined processes, ensured accurate record-keeping, and coordinated across departments to optimize financial operations, laying the groundwork for a permanent appointment.
Reception Supervisor
Hilton London Metropole
04.2023 - 03.2024
- Supervised daytime front desk operations within a large, high-volume hotel, leading reception teams, coordinating staffing and workflow, managing guest escalations, and ensuring efficient operations, service consistency, and guest satisfaction during peak daytime periods.
Night Auditor / Night Reception Supervisor
Hilton London Metropole
09.2022 - 04.2023
- Returned to the same hotel as Night Auditor / Reception Supervisor after my previous position was already occupied, and was entrusted with supervising overnight front desk operations. Led reception staff, managed guest services and escalations, completed daily financial audits, reconciled accounts, prepared operational reports, and ensured security, service standards, and smooth hotel operations throughout night shifts.
Reception Manager
Hilton London Metropole
03.2022 - 06.2022
- Post pandemic I have been promoted to the position of Reception Manager. However it was for a brief period as I was due for a medical treatment that took place abroad.
- In the brief period spent as a Reception Manager I have played a key role in the operations of a 1,100-room hotel, leading a post pandemic front office team, driving service quality, supporting daily management decisions, and ensuring efficient operations during peak occupancy to meet performance and guest satisfaction targets.
Night auditor + Night Reception Supervisor
Hilton London Metropole
02.2019 - 03.2022
- I then progressed to the roles of Night Auditor and Reception Supervisor, where I gained valuable experience in managing financial records and overseeing front desk operations.
Hotel Operator
Hilton London Metropole
11.2018 - 06.2019
- Aiming even higher, I aspired to and secured the role of magic operator. In this position, I leveraged my experience to achieve room service targets and collaborated closely with housekeeping, reception, and facilities to deliver outstanding service.
Runner
Hilton London Metropole
11.2017 - 11.2018
- Driven by a desire to be part of hotel operations, I took on the role of a runner, consistently meeting and exceeding targets by delivering the most requested items within 10 minutes and maintaining a daily score above 90%.
Housekeeping supervisor
WGC
02.2017 - 11.2017
- Started as a room attendant and quickly advanced through various roles including public area cleaner, and public area supervisor, gaining well-rounded experience in the hotel industry.
Education
High School Diploma - Food Industry
Colegiul Tehnic “Costin D. Nenitescu”
BucharestSome College (No Degree) - Digital Technology
Global Banking School
London 09.2022 - 07.2024
Skills
- Leadership
- Team Management
- Delegation
- Problem-Solving
- Organized
- IT Skills
- Hotel operations understanding
- Room booking system proficiency
- Front office etiquette
INTERESTS
Literature, Video games, Sports, Travel
Timeline
Reception Manager
Hilton London Metropole
02.2025 - Current
Groups Manager
Hilton London Metropole
10.2024 - 02.2025
Hotel administrator
Hilton London Metropole
04.2024 - 10.2024
Reception Supervisor
Hilton London Metropole
04.2023 - 03.2024
Night Auditor / Night Reception Supervisor
Hilton London Metropole
09.2022 - 04.2023
Some College (No Degree) - Digital Technology
Global Banking School
09.2022 - 07.2024
Reception Manager
Hilton London Metropole
03.2022 - 06.2022
Night auditor + Night Reception Supervisor
Hilton London Metropole
02.2019 - 03.2022
Hotel Operator
Hilton London Metropole
11.2018 - 06.2019
Runner
Hilton London Metropole
11.2017 - 11.2018
Housekeeping supervisor
WGC
02.2017 - 11.2017
High School Diploma - Food Industry
Colegiul Tehnic “Costin D. Nenitescu”