Stephen Vejins
Burnopfield,Durham
Summary
Accomplished professional with extensive expertise in financial management and client relationship development. Demonstrates exceptional skills in pipeline management, time efficiency, and decision-making, driving portfolio revenue growth through strategic sales and marketing initiatives. Proven track record in upselling and price negotiations, consistently achieving sales targets and fostering revenue growth. Committed to leveraging financial acumen to enhance business outcomes and pursue opportunities for career advancement within dynamic environments.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work history
Relationship manager
Worldpay
Gateshead
2019.04 - Current
- Established strong client relationships by providing exceptional customer service.
- Focused on strategic planning for improved operational efficiency.
- Delivered tailored solutions creating positive client experiences.
- Built lasting relationships with key stakeholders through consistent engagement activities.
- Developed new business opportunities for enhanced revenue generation.
- Identified potential risks, ensured proper risk management measures were in place to manage customer retention.
Sales executive
Worldpay
Gateshead, Newcastle upon Tyne
2017.01 - 2019.04
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Crafted compelling pitches for securing high-value deals with clients.
Team leader
Worldpay
Gateshead, Newcastle
2013.01 - 2017.01
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Fostered a high-performing environment to drive productivity and quality.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
Call centre advisor
Worldpay
Gateshead, Newcastle
2010.11 - 2013.01
- Managed high volume of inbound calls for efficient customer service.
- Delivered personalised service to each caller, enhancing overall customer experience.
- Offered troubleshooting guidance over the phone, reducing need for on-site visits from technicians.
- Championed feedback-driven improvements within the team for better call centre performance.
Call centre agent
Northern Rock
Newcastle, Newcastle
2006.08 - 2010.11
- Used persuasive selling techniques to promote company products and services successfully.
- Facilitated positive customer experiences with attentive service.
- Increased client trust by providing accurate product information.
- Initiated upselling techniques during calls; generating additional revenue for the company.
Education
GCSEs -
Woldgate College
York 2000.08 - 2006.08
Skills
- Financial expertise
- Client Relationship Management
- Pipeline Management
- Time efficiency
- Decision-Making prowess
- Upselling
- Sales and results-focused
- Portfolio revenue growth
- Revenue growth strategies
- Sales and marketing strategy
- Price and contract negotiations
Affiliations
- Football
- Gym
Timeline
Relationship manager
Worldpay
2019.04 - Current
Sales executive
Worldpay
2017.01 - 2019.04
Team leader
Worldpay
2013.01 - 2017.01
Call centre advisor
Worldpay
2010.11 - 2013.01
Call centre agent
Northern Rock
2006.08 - 2010.11
GCSEs -
Woldgate College
2000.08 - 2006.08