Arthur Lawrence
Staiton,Midlothian
Summary
Accomplished professional with expertise in account portfolio administration, regulatory compliance, and financial product knowledge. Demonstrates exceptional skills in contract review and drafting, resourceful negotiation, and value proposition development to drive business success. Adept at tactful persuasiveness and influential networking to foster strong client relationships and enhance customer service. Proficient in customer relationship management software, leveraging financial expertise to deliver tailored solutions. Committed to optimising operational efficiency while supporting organisational growth objectives.
Overview
40
40
years of professional experience
Work History
Relationship manager
Santander UK
Edinburgh, Edinburgh
06.2012 - 09.2019
- Drove sales initiatives that resulted in increased market share.
- Maintained comprehensive knowledge of market trends, predicted future patterns effectively.
- Streamlined internal procedures to increase productivity and efficiency levels.
- Delivered tailored solutions creating positive client experiences.
- Coordinated with cross-functional teams, ensured smooth project execution.
- Travelled extensively meeting clients across various regions establishing productive partnerships.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Identified potential risks, ensured proper risk management measures were in place.
- Implemented innovative ideas for better relationship management practices.
- Built lasting relationships with key stakeholders through consistent engagement activities.
- Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
- Developed new business opportunities for enhanced revenue generation.
- Provided training to junior staff enhancing their performance metrics.
- Established strong client relationships by providing exceptional customer service.
- Managed complex client portfolios to maintain profitable relations.
- Organised team meetings, facilitated effective communication among members.
- Managed long-term customer relationships to increase revenue.
Relationship manager
Royal Bank of Scotland
Edinburgh, Edinburgh
09.1979 - 03.2019
- Analysed customer feedback, made necessary improvements in service delivery.
- Built lasting relationships with key stakeholders through consistent engagement activities.
- Streamlined internal procedures to increase productivity and efficiency levels.
- Identified potential risks, ensured proper risk management measures were in place.
- Organised team meetings, facilitated effective communication among members.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Managed complex client portfolios to maintain profitable relations.
- Provided training to junior staff enhancing their performance metrics.
- Coordinated with cross-functional teams, ensured smooth project execution.
Education
Associate - Banking
Institute of Bankers in Scotland
Edinburgh 09/1979 - 09/2019
Skills
- Account portfolio administration
- Knowledge of regulatory compliance
- Tactful persuasiveness
- Contract review and drafting
- Influential networking
- Value proposition development
- Familiarity with financial products
- Resourceful negotiation
- Customer relationship management software
- Financial expertise
- Customer Service
- Product knowledge
Languages
Spanish
Upper intermediate
French
Elementary
German
Beginner
Timeline
Relationship manager
Santander UK
06.2012 - 09.2019
Relationship manager
Royal Bank of Scotland
09.1979 - 03.2019
Associate - Banking
Institute of Bankers in Scotland
09/1979 - 09/2019
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