Summary
Overview
Work history
Education
Skills
Additional Information
Custom
Personal Information
Affiliations
References
Timeline
Generic

Stephen Tickhill

Lincoln,Lincolnshire

Summary

Versatile professional with expertise in customer service, sales, and operations management. Demonstrates strong organisational skills, time management, and proficiency in Microsoft Office. Skilled in training and staff development, inventory control, and scheduling. Certified in bar flair and freepour techniques with bartending expertise. Experienced in retail sales, cashiering, warehouse operations, and data entry systems. Holds a personnel licence and excels at fast learning to adapt to dynamic environments.

Offering strong leadership and communication skills, with background in customer service and team management. Knowledgeable about inventory control, budgeting, and ensuring customer satisfaction. Ready to use and develop organisational, problem-solving, and multitasking skills in bar manger role.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Courier driver

DPD
Lincoln, lincolnshire
09.2024 - Current

dpd group courier driver independent contractor position, deliver area LN6 0- LN6 9 area

Delivery Driver

APC COURIERS
Witham St Hughs
05.2022 - 11.2023
  • General delivery driver duties multi drop all over Lincolnshire
  • Work has finished due to injury

Skilled Labourer

Paul Lambert and sons ltd
Lincoln
01.2022 - 05.2022
  • General labouring duties, driving the van and trailer clearing jobs, tiling, general brick work, plasterbording, suporting other roles finished due to injury, small company

Vehicle movement specialist, maintenance supervisor

Cazoo
Long Bennington
06.2021 - 12.2021
  • Monitored inventory of approximately 6,000 vehicles, including commercial LGVs and Audis.
  • Managed movement of vehicles across site to optimise space utilisation.
  • Executed cleaning and valeting services for cars, vans, and lorries to uphold high standards.
  • Performed general maintenance on batteries, tyres, and conducted inspections for bodywork damage.

Front of House Staff

Cafe Zoot
Lincoln
05.2020 - 06.2021
  • Operated at café Zoot since lockdown restrictions eased on 17 March.
  • Processed customer orders and served at bar, specialising in tequilas and ciccitis.
  • Contributed to operations within café Zoot group, enhancing customer service standards.

Delivery Driver

Bamboo Chinese
Lincoln
03.2020 - 06.2021
  • Delivering Chinese 6 days a week during lockdown, following protocol safe distance requirements and cash handling techniques

Bar/Waiting Staff, pizza chef

808 bar and kitchen
Sunderland
12.2018 - 02.2020
  • All general bar duties as required, serving customers cash handling, while I have been at 808 I have been trained in every aspect of making pizza fresh daily, as well as learning the origional cocktails that are served.

F&B Team Member

Grosvenor Casinos
03.2018 - 06.2018
  • General bar duties, valet system so floating constantly all kitchens and still room environments throughly cleaned daily, staff normally rotate this shift, food side making sandwiches and toasties from the 24hr menu during Nightshift and ordering via the till for the restaurant and bar meals on the 24 hour menu

Production Operator

NMUK
Sunderland
09.2016 - 01.2018
  • Contributed to assembly of 460 vehicles daily on a moving conveyor line within 56 seconds.
    Achieved first in class at Gateshead College, obtaining EAL Certificates in Mechanical Engineering and Manufacturing with merits of 99/100.
    Completed practical line trial with a perfect score of 10/10.
    Performed key tasks including wiper motor fitting, battery installation, and wheel nut checks.
    Installed offside doors as part of final assembly processes.
    Faced medical redundancy after one year due to spinal issues.

Bar Staff/ manager

D & G Pubs Ltd
05.2015 - 08.2016
  • Executed general bar duties, including cleaning and serving customers.
  • Managed cash handling and stock rotation efficiently.
  • Opened and closed bar, ensuring compliance with operational standards.
  • Obtained personal licence, enhancing professional qualifications.
  • Completed four-month managerial role from July to November 2017.
  • Oversaw full pub operations, including stock ordering and staff scheduling.
  • Adhered to strict wage budget while managing resources effectively.
  • Facilitated smooth transition back to bar staff following disagreement with owner.

cocktail bar staff

eclipse boston
Boston
04.2014 - 04.2016
  • Served customers to foster a friendly atmosphere.
  • Increased footfall with engaging promotional strategies.
  • Helped organise special events at the bar.
  • Adhered to health and safety regulations strictly.
  • Prepared beverages, ensuring consistent quality.
  • Managed customer disputes effectively, preserving the business reputation.
  • Maintained professional knowledge about various drink recipes and offerings.
  • Restocked bar efficiently during busy periods.

cocktail bar staff

Boston
Boston
04.2014 - 04.2015
  • Managed rotating stock and performed cash handling as part of general bar operations.
    Elevated cocktail presentation skills by refining flair techniques.
    Provided efficient service, ensuring exceptional customer experiences throughout shifts.

Education

GCSEs - Physics B, biology, mathematics, English literature, physical education,NVQ media studies

Monks dyke technology college
Louth, Lincolnshire
09.2002 - 06.2006

NVQ Level 2 - manufacturing, mechanical engineering

Gateshead College
Gateshead
03.2016 - 06.2016

Skills

  • Customer service and sales
  • Training and staff development
  • Microsoft Office proficiency
  • Organizational skills
  • Fast learning ability
  • Bartending expertise
  • bar flair trained and freepour certified
  • Time management
  • Inventory management and control
  • Scheduling and operations management
  • Data entry and point of sale
  • Retail sales and cashiering
  • Warehouse operations experience
  • Personnel licence holder

Additional Information

Level 2 EAL Certificate in mechanical engineering 99/100 merit, Level 2 EAL Certificate in manufacturing and Process 99/100 merit, Practical line trial 10/10 NMUK, Phones4u in house SDP (sales development program) MERIT, Princes Trust 12 week Team Challenge 2012, Princes Trust, Team Orientated Qualification L2 2012, Level 1 in Sales working towards l2 - (still working towards), City and Guilds - Team working and community skills l2, City and Guilds - Problem solving level 2, City and Guilds - Working with others l2, GNVQ Media Communication and Production (pass), Counterbalance Forklift Licence (5000 kg) renewed mar 2024, 2 yrs xp on the job, 10+ years driving round the field, Health and Safety in the workplace 2020, Appointed First Aid person 2019, Food Hygiene certificate 20129, Self taught working bar flair and exhibition flair. I'm very very good, never lost a 'flair off', Bar flair training certified, Free pour certified, Personal licence holder 2017 does not expire

Custom

A-Level or equivalent

Personal Information

Willing To Relocate: Anywhere

Affiliations

  • mountain biking, gaming, fitness

References

References available upon request.

Timeline

Courier driver

DPD
09.2024 - Current

Delivery Driver

APC COURIERS
05.2022 - 11.2023

Skilled Labourer

Paul Lambert and sons ltd
01.2022 - 05.2022

Vehicle movement specialist, maintenance supervisor

Cazoo
06.2021 - 12.2021

Front of House Staff

Cafe Zoot
05.2020 - 06.2021

Delivery Driver

Bamboo Chinese
03.2020 - 06.2021

Bar/Waiting Staff, pizza chef

808 bar and kitchen
12.2018 - 02.2020

F&B Team Member

Grosvenor Casinos
03.2018 - 06.2018

Production Operator

NMUK
09.2016 - 01.2018

NVQ Level 2 - manufacturing, mechanical engineering

Gateshead College
03.2016 - 06.2016

Bar Staff/ manager

D & G Pubs Ltd
05.2015 - 08.2016

cocktail bar staff

eclipse boston
04.2014 - 04.2016

cocktail bar staff

Boston
04.2014 - 04.2015

GCSEs - Physics B, biology, mathematics, English literature, physical education,NVQ media studies

Monks dyke technology college
09.2002 - 06.2006
Stephen Tickhill