stephen rae
Braintree,Essex
Summary
Hardworking customer service engineer with experience in broadband, telephone and digital TV installations and repairs. Demonstrates excellent problem-solving and fault-finding skills to remedy issues quickly and accurately. Maintains documentation of completed works for up-to-date job records.
I enjoy working as part of a team and also as a lone worker.
My interests outside of work are going to the gym ,travelling ,reading and supporting West Ham.
Overview
16
16
years of professional experience
Work history
Customer Service Engineer
Openreach
Braintree, Essex
03.2007 - Current
- 16 years as customer service engineer
- Organise work schedules to meet customer demand
- ADSL and FFTC trained to install and repair circuits for business and domestic customers.
- Travelled to off-site locations to complete necessary service work.
- Tested and implemented new products and services to support communications.
- Liaised with end users and service providers to resolve issues.
- Working with different operational and service teams to diagnose and restore service.
- Multi skilled .
- Coached and buddied new starter engineers
Skills
- Maintenance and repair
- Creative problem solving
- Fault finding
- Equipment installation and service
- Infrastructure testing
- Fault finding and diagnosis
- Problem solving
- Utilising tools and systems to monitor Networks
- Excellent communication skills
- Ability of working strongly within team or as lone worker
- Excellent organisation skills
Timeline
Customer Service Engineer
Openreach
03.2007 - Current
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