Stephen Mumford
Penzance,Cornwall
Summary
Dedicated professional with over 20 years in retail and hospitality across the UK and abroad. Proven ability to excel in fast-paced, customer-focused environments while collaborating effectively with diverse teams. Seeking opportunities in barista, retail, catering, or administrative roles, with immediate availability and flexibility to relocate.
Overview
24
24
years of professional experience
Work History
Night Porter
Artist Residence
Penzance, Cornwall
03.2026 - 10.2026
- Managed late check-ins to ensure smooth guest arrivals.
- Liaised with guests to address their needs and concerns.
- Maintained cleanliness of public areas and guest rooms to enhance guest experience.
- Restocked supplies to guarantee uninterrupted service for guests.
- Served drinks to customers promptly at the bar.
- Conducted fire safety checks to ensure compliance with regulations.
- Deal with Deliveries
- Cleaning Kitchen
Retail Assistant
Co-op Group
Penzance, Cornwall
07.2024 - 02.2026
- Processed customer transactions efficiently at checkout, ensuring accurate handling of payments and enhancing customer satisfaction
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
Kitchen Porter
Godolphin Hotel
Cornwall
08.2023 - 06.2024
- Executed thorough cleaning of kitchen utensils, pots, plates, and cutlery, ensuring compliance with hygiene standards to support food safety.
- Washed and put away cookware, utensils and dishes.
- Removed rubbish and recycling regularly to keep workspaces neat and clean.
- Kept all utensils, dishes and glasses clean and ready for customer use.
Shop Assistant
Tesco
Penzance
12.2021 - 08.2023
- Served customers on tills, stocked shelves, maintained cleanliness of store, shifted stock, balanced tills at end of shift
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays to keep stock looking professional.
Shop Assistant
Co-op Group
Isles of Scilly
11.2016 - 11.2021
- Processed customer transactions, managed customer service, filled stock, handled light banking and till operations
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays to keep stock looking professional.
Freelance Massage Therapist
Indepandant
Isles of Scilly
04.2015 - 10.2015
- Delivered tailored massage therapy to tourists during holiday season, enhancing their relaxation and overall experience.
- Delivered therapeutic massages tailored to individual client needs, promoting relaxation and wellness.
- Cleaned and disinfected treatment areas, massage beds and equipment to maintain customer health and safety.
- Managed scheduling and appointments efficiently, maximising client satisfaction and operational productivity.
Receptionist
Tregarthens Hotel
Isles of Scilly, Cornwall
09.2014 - 08.2015
- Managed banking operations and processed invoices while handling cash transactions to maintain accurate financial records.
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Check-in Agent
Steamship Company
Isles of Scilly
03.2014 - 03.2015
Admin Assistant
Blind society
Truro, Cornwall
09.2013 - 12.2013
- 2013
- Secured funds and donations through local and national outreach efforts to support community initiatives.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
Bakery Assistant
Rowe's Bakery
Truro, Cornwall
04.2013 - 09.2013
- Baked and served pastries, pasties, savouries at Rowe's Bakery counter in Tesco, ensuring high customer satisfaction and quality presentation
- Packaged bakery goods efficiently, ensuring products were well-presented and protected for takeaway or delivery.
- Conducted daily cleaning and maintenance tasks to uphold hygiene and safety standards within the bakery.
- Monitored oven temperatures, baking times, and product appearance to guarantee baked goods were perfectly executed.
Waiter & Barista
Hall for Cornwall
Cornwall
01.2012 - 01.2012
- 2012
- Greeted customers and served food and beverages while ensuring high standards of customer service and care, managed cash handling and stock control.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
Waiter & Barista
Hotel Jerbourg
Guernsey, Guernsey
01.2010 - 01.2012
- Greeted customers and served food and beverages, ensuring high standards of customer service. Managed cash handling and stock control while serving 100+ guests at functions and weddings.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
Waiter & Barista
Hall for Cornwall
Cornwall
01.2008 - 01.2010
- Greeted customers, served food and beverages, handled cash, controlled stock, and ensured high standard of customer service.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
Assistant Restaurant Manager
Tregarthens Hotel
Isles of Scilly
01.2003 - 01.2007
- Assistant Restaurant Manager
- Led small, dynamic team to uphold quality standards and ensure effective communication across hotel departments, enhancing customer satisfaction and meeting business objectives.
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
- Scheduled employees to keep shifts well-staffed.
Night Porter/Kitchen Porter
Hotel Salzburg-Hauptbahnhof
Salzburg, Austria
10.2002 - 03.2003
- Executed cleaning tasks to ensure hygienic environment for guests and staff
- Hoovered floors to eliminate dust and debris, enhancing overall cleanliness
- Cleared snow from pathways to maintain safe access for guests and staff
- Check for Fire Safety
- Liaise with Guests
- Clean Cutlery
- Wash Dishes
Education
Certificate of Higher Education - Bookkeeping level 1 & 2
07-2016
A-Level - MEDIA STUDIES
Truro college
Truro, Cornwall07-2002
Diploma of Higher Education - Counselling
The Open University
06-2015
A-Level - ART & DESIGN
Truro
Truro, Cornwall06-2002
Complementary Body Therapies level 3 Degree in Health -
Truro College
Truro01-2009
Skills
- Food Hygiene certificate
- Night Operations Management
- Operational Efficiency
- Guest Experience Enhancement
- Complaint resolution
- Problem solving
- Customer Relationship Management
- Communication skills
- Organisational skills
- Collaborative Work Ethic
- Rapport building
- Approachable and helpful
- Quick learner
Ad hoc experience
I designed and built a business website for my parents business (small holiday let company) with my website knowledge and skills, I also have experience in reception work whilst working in hotels as well as arranging bookings for my family's business of holiday accommodation on the Isles of Scilly. Also have retail experience., I have also worked voluntarily for charities such as M.S, Blind Association and Just Do It as well as for the police and Cornwall Council in regards to CCTV work.
Timeline
Night Porter
Artist Residence
03.2026 - 10.2026
Retail Assistant
Co-op Group
07.2024 - 02.2026
Kitchen Porter
Godolphin Hotel
08.2023 - 06.2024
Shop Assistant
Tesco
12.2021 - 08.2023
Shop Assistant
Co-op Group
11.2016 - 11.2021
Freelance Massage Therapist
Indepandant
04.2015 - 10.2015
Receptionist
Tregarthens Hotel
09.2014 - 08.2015
Check-in Agent
Steamship Company
03.2014 - 03.2015
Admin Assistant
Blind society
09.2013 - 12.2013
Bakery Assistant
Rowe's Bakery
04.2013 - 09.2013
Waiter & Barista
Hall for Cornwall
01.2012 - 01.2012
Waiter & Barista
Hotel Jerbourg
01.2010 - 01.2012
Waiter & Barista
Hall for Cornwall
01.2008 - 01.2010
Assistant Restaurant Manager
Tregarthens Hotel
01.2003 - 01.2007
Night Porter/Kitchen Porter
Hotel Salzburg-Hauptbahnhof
10.2002 - 03.2003
Certificate of Higher Education - Bookkeeping level 1 & 2
A-Level - MEDIA STUDIES
Truro college
Diploma of Higher Education - Counselling
The Open University
A-Level - ART & DESIGN
Truro
Complementary Body Therapies level 3 Degree in Health -
Truro College