Stephen Maskell
Odiham,Hampshire
Summary
A seasoned professional with expertise in communication excellence and leadership proficiency, adept at policy implementation and enforcement. Demonstrates strong decision-making autonomy and change management experience, ensuring effective issue resolution and stock management. Committed to knowledge sharing and training and development, fostering a culture of tolerance and patience. Skilled in finance management, with a focus on driving organisational success through strategic initiatives.
In 2024 i Took a career break to spend time with Family.
Overview
31
31
years of professional experience
6
6
years of post-secondary education
Work history
Customer Support Manager
Big Motoring World
Camberley, Surrey
2024.11 - 2026.02
- Dealing with cars that come in for repair during CRA period
- Oversaw daily operations, guaranteeing seamless customer experience.
- Facilitated weekly meetings for improved team performance and motivation.
- Administered performance reviews, contributing to staff development and improvement.
- Investigations, performance plans and disciplinary action
- Handled escalated complaints, resulting in satisfied repeat customers.
- Coordinated team schedules for smooth operation of the support department.
- Fostered a positive work environment encouraging teamwork and cooperation.
- Enhanced team morale with regular feedback and recognition sessions.
Fleet Team Leader
Europcar
2023.10 - 2024.02
- Delivery and Collection organisation
- Front desk checkouts and Checkins
- Fleet care in repairs and damages to cars
- Training and managing a team
- Improved customer satisfaction through close collaboration with the team.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Fostered a high-performing environment to drive productivity and quality.
Senior Sales and Business Manager
Snows Motor Retail Vauxhall/Citroen
Basingstoke, Hampshire
2021.04 - 2023.09
- Compliance
- Arranging and completing finance quotes and payment
- Delivered high-quality customer service, boosted client retention rates.
- Met targets consistently through focused execution of sales strategies.
- Training requirements for staff, making sure compliance training up to date
- Coordinated sales activities to maximise profits.
- Achieved sustainable growth by identifying new business prospects.
- Optimised team performance through effective leadership and coaching methods.
- Contributed towards team training and development leading to improved performance.
- Streamlined operational processes for better efficiency.
Sales
Wilmoths Citroen Wokingham
2020.03 - 2021.04
- Prospecting database to create appointments
- Creating and negotiation on offers
- Arranging and finalising Finance offers and sign ups
- General care for the site as needed by dealership.
- Processed purchases and sales orders promptly.
- Maintained tidy sales area for professional appearance.
- Promoted product awareness for increased sales.
Sales Manager/Business Manager
WLMG FIAT Reading
2019.01 - 2020.03
- Stacking and Negotiating Offers
- Customer care and complaints handling
- Managing incoming enquires and contacting all customers with follow up calls.
- Stock Control, age, price and forecourt presentation.
- SAF and Compliance competent.
- Streamlined sales processes to enhance team productivity.
- Negotiated lucrative contracts to secure long-term client commitment.
- Directed team training, enhanced workflow productivity.
Business Manager
Inchcape Toyota Sandhurst
2018.01 - 2019.01
- Stacking and Negotiating Offers.
- Customer Care and Concern handling.
- Managing 3-4 sales executive within my Pod, 1 to 1 reviews monthly
- Keeping precise reports on targets and sales, keeping system up to date
- Completed all relevant training courses required for the role.
- SAF and FCA compliance complete
Sales Executive and Assistant Business Manager
Drive Vauxhall Aldershot
2015.04 - 2017.12
- Sales and after care – good customer satisfaction
- Customer service
- Telephone calling and prospecting
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Managed client relationships from early stages of sales process through to post-sales
- Generated new leads and opportunities to maximise revenue.
Prison Officer
HM Prison Service Wandsworth Prison
Wandsworth, London
2003.01 - 2015.01
- Provided first aid treatment when required, ensuring inmate health and wellness.
- Handled difficult situations calmly, ensuring minimal disruption within the facility.
- Coordinated recreational activities for prisoner engagement and physical health improvement.
- Maintained order within prison environment by enforcing rules and regulations.
- Supported inmates with personal issues, assisting their emotional well-being.
- Ensured prisoner safety with regular cell checks.
- Provided counselling for prisoners to encourage rehabilitation.
Sales Assistant / Assistant Manager/ Manager
Viewsell Ltd T/A Sony Centre Various Locations
Epsom, Surrey
1995.01 - 2003.01
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Utilised excellent communication skills to provide detailed product information.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Monitored trends in consumer behaviour with keen attention to detail.
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
Education
Carshalton High School for Boys
Surrey 1987.01 - 1993.01
Skills
- Communication excellence
- Knowledge sharing
- Policy implementation and enforcement
- Change management experience
- Leadership proficiency
- Decision-Making autonomy
- Tolerance and patience
- Stock management
- Issue resolution
- Training and Development
- Finance management
References
Available upon request
Affiliations
- Sport
- Movies
- music
- Fishing
Timeline
Customer Support Manager
Big Motoring World
2024.11 - 2026.02
Fleet Team Leader
Europcar
2023.10 - 2024.02
Senior Sales and Business Manager
Snows Motor Retail Vauxhall/Citroen
2021.04 - 2023.09
Sales
Wilmoths Citroen Wokingham
2020.03 - 2021.04
Sales Manager/Business Manager
WLMG FIAT Reading
2019.01 - 2020.03
Business Manager
Inchcape Toyota Sandhurst
2018.01 - 2019.01
Sales Executive and Assistant Business Manager
Drive Vauxhall Aldershot
2015.04 - 2017.12
Prison Officer
HM Prison Service Wandsworth Prison
2003.01 - 2015.01
Sales Assistant / Assistant Manager/ Manager
Viewsell Ltd T/A Sony Centre Various Locations
1995.01 - 2003.01
Carshalton High School for Boys
1987.01 - 1993.01