
Over 20 years of experience in a leading travel company, advancing from advisor to assistant sales manager. Managed sales performance for a team of 35, while handling all aspects of customer service, including feedback and dispute resolution. Proficient in in-house systems, Microsoft Word, and Excel, with a strong ability to build client relationships. Demonstrated communication and organizational skills, with a focus on understanding and meeting client needs.
Results-driven recruitment professional with five years’ experience specialising in Health and Safety roles across diverse sectors including construction, engineering, and manufacturing. Proven track record of managing the full recruitment lifecycle—from client consultation and workforce planning to candidate sourcing, interviewing, compliance checks, and successful placement. Skilled in building long-term relationships with clients and candidates, ensuring alignment with regulatory standards and industry best practice.
Career progression:
Sales Consultant
· Meeting and exceeding clients’ requirements for complex travel arrangements.
· Providing excellent customer service.
· Hitting sales targets.
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Sales Team Leader and Supervisor
· Fostering a sense of team spirit in a competitive environment.
· Encouraging individual team members to achieve their full potential by developing strategies to help them improve their performance.
· Monitoring team performance and identifying areas needing improvement.
Assistant Manager
· Liaising with international suppliers and promoting brand awareness.
· Ensuring the travel centre has a positive, sales focused culture.
· Targeting improvements in consultant accuracy and sales performance.
· Dealing with client complaints quickly and decisively whilst maintaining high standards of customer service.
· Active participation in disciplinary hearings and interviews.
· Providing support and back up for the General Manager in all areas, including developing Sales Team Leaders,