Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Personal & Professional Skills
Timeline
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Sara Louise Bayliss

Welshpool,Powys

Summary

A highly skilled professional with a target-driven approach and extensive experience in office management and customer service. Demonstrates strong communication, problem-solving, and time management skills, with proficiency in MS Office packages, Sage Accounting, and document proofreading. Adept at managing office records, scheduling meetings, and maintaining filing systems while ensuring effective prioritisation and resilience under pressure. Committed to enhancing operational efficiency through meticulous attention to detail and a proactive attitude towards new supplier accounts and office stock management. Aspires to leverage expertise in administrative support to contribute to organisational success.

Adaptable and driven, bringing exceptional communication and relationship-building skills to connect with clients and candidates. Proven ability in problem-solving alongside talent for understanding client needs and matching them with suitable candidates. Eager to make significant impact in any role.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Dedicated and highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

31
31
years of professional experience
9
9
years of post-secondary education

Work history

Recruitment consultant

Permanent Recruitment Solutions
Welshpool, Powys
04.2025 - Current
  • Handled high-volume recruitments ensuring quality of hire.
  • Upheld strict confidentiality of all client and candidate information as per data protection guidelines.
  • Managed relationships with hiring managers to understand their recruitment needs.
  • Attended regular meetings with team leads to discuss progress against targets and devise strategies for improvement if needed.
  • Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
  • Identified potential candidates for client requirements through active sourcing methods.
  • Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
  • Collaborated closely with other consultants within the agency for meeting larger client demands.
  • Coordinated interview schedules between candidates and clients, ensuring seamless communication.
  • Built positive relationships with recruiters to source external job candidates.
  • Negotiated terms of employment for staff and contractor agreements.
  • Coordinated staff performance and productivity assessments.
  • Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.
  • Liaised with third-party vendors for conducting background checks of shortlisted candidates.

Administrator

Montgomery Medical Practise
Montgomery, Powys
11.2016 - 04.2025
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
  • Organised important company meetings, leading to improved communication across departments.
  • Improved record keeping system with attention to detail and thoroughness.
  • Facilitated internal communications with clear and concise memos and bulletins.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
  • Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Enhanced team productivity for better project completion rates through effective schedule management.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Oversaw database to maintain updated records and accuracy.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Directed administrative team in high-quality clerical service delivery.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Developed organisational policies for administrative oversight and internal controls.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

Receptionist

Glansevern Dentistry
Berriew, Powys
09.2015 - 11.2016
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Upheld confidentiality with sensitive information handling procedures.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Coordinated incoming and outgoing packages and mail to facilitate distribution.
  • Received payments for Treatment and updated balances in computer.

Nursery manager

Hazles Farm Child Care
Shrewsbury, Shropshire
05.2009 - 09.2015
  • Reinforced a positive learning atmosphere with effective behaviour management techniques.
  • Led team meetings effectively to discuss developmental concerns or improvements in teaching strategies.
  • Regularly updated child records accurately reflecting current developmental stage and any special requirements.
  • Coordinated with external agencies for additional support services as needed by children or families.
  • Fostered strong relationships with parents to improve communication regarding child progress.
  • Handled recruitment process for new staff, ensuring best fit for nursery needs.
  • Dealt calmly with emergency situations, ensuring overall safety of children and staff members.
  • Delivered regular updates to parents about their child's day-to-day experiences at the nursery.
  • Planned logistics of nursery routine and local excursions, managing sufficient ratios and rotas.
  • Managed team of staff members within nursery setting.
  • Developed trusting relationships with children, parents and staff.
  • Raised safeguarding concerns with senior staff to maintain positive child security and wellbeing.
  • Reviewed staff performance regularly to maintain safe, compliant care.
  • Assessed buildings and resources for compliance with risk and safety standards.
  • Liaised with external social service provisions for excellent care continuity.
  • Maintained secure, up-to-date child care records for thorough reference.

Nursery manager

Plantos Day Nursery
Cardiff, Vale of Glamorgan
02.2004 - 05.2009
  • Delivered regular updates to parents about their child's day-to-day experiences at the nursery.
  • Regularly updated child records accurately reflecting current developmental stage and any special requirements.
  • Fostered strong relationships with parents to improve communication regarding child progress.
  • Provided safe and stimulating environment for children, promoting their learning and development.
  • Dealt calmly with emergency situations, ensuring overall safety of children and staff members.
  • Implemented government guidelines on Early Years Foundation Stage curriculum within the nursery setting.
  • Led team meetings effectively to discuss developmental concerns or improvements in teaching strategies.
  • Managed parental concerns professionally whilst maintaining confidentiality of sensitive information.
  • Handled recruitment process for new staff, ensuring best fit for nursery needs.
  • Coordinated with external agencies for additional support services as needed by children or families.
  • Attended regular training opportunities to expand professional knowledge and further career progression.
  • Built and nourished excellent relationships with parents and carers by maintaining email correspondence and scheduling termly meetings..
  • Developed trusting relationships with children, parents and staff.
  • Raised safeguarding concerns with senior staff to maintain positive child security and wellbeing.
  • Reviewed staff performance regularly to maintain safe, compliant care.


Manager

Park Lane Nursery
Welshpool, Powys
09.1995 - 02.2004


  • Maintained inventory control, reduced stock shortages.
  • Fostered a positive work environment with regular team-building activities.
  • Identified growth opportunities through comprehensive market research.
  • Administered first aid when required, guaranteeing child safety at all times.
  • Managed parental concerns professionally whilst maintaining confidentiality of sensitive information.
  • Regularly updated child records accurately reflecting current developmental stage and any special requirements.
  • Conducted employee training sessions for enhanced service provision in the nursery.
  • Coordinated with external agencies for additional support services as needed by children or families.
  • Handled recruitment process for new staff, ensuring best fit for nursery needs.
  • Delivered regular updates to parents about their child's day-to-day experiences at the nursery.
  • Dealt calmly with emergency situations, ensuring overall safety of children and staff members.
  • Owned timely completion of daily administration activities within nursery.
  • Planned creative activities to motivate and inspire children.
  • Raised safeguarding concerns with senior staff to maintain positive child security and wellbeing.
  • Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
  • Promoted emotional and social development of children, encouraging learning through play and sensory activities.
  • Updated online learning journals with excellent systems knowledge.
  • Safeguarded children appropriately to meet legal requirements.
  • Maintained secure, up-to-date child care records for thorough reference.

Live In Nanny

Victoria Emmett
Llangedwyn, Powys
09.1994 - 09.1995
  • Responded calmly to emergencies, thereby ensuring child safety under all circumstances.
  • Taught basic manners and etiquette to develop proper conduct in public places.
  • Managed children's day-to-day schedules to ensure organised routines.
  • Coordinated playdates for social development of children.
  • Ensured children's safety by supervising indoor and outdoor activities.
  • Maintained a clean and healthy environment for the family by performing light housekeeping duties.
  • Liaised with parents regularly about the child's progress and behaviour at home.
  • Administered first aid when necessary, maintaining child safety.
  • Prepared nutritious meals, enhancing children's overall health.
  • Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
  • Administered medicine following parents' directions, and cared for children in case of illness or injury..
  • Maintained records of children's daily activities, meals and medications administered.
  • Transported children to and from school in line with set schedule.

Education

GCSE - GCSE

Welshpool High School
Welshpool, Powys
09.1988 - 07.1992

Diploma Nursery Nursing - Diploma

Coleg Powys
Newtown, Powys
09.1992 - 07.1994

Level 3 Diploma - Management

T2 Solutions
Cardiff
09.2006 - 09.2007

Diploma Level 5 - Management

Coleg Gwent
Newport
09.2008 - 09.2009

Level 2 Diploma - Administration

SCAT
Shrewsbury, Shropshire
09.2012 - 09.2013

Skills

  • Target-Driven approach
  • Team Worker
  • Problem Solver
  • Responsible
  • Communicator
  • Computer Literacy
  • Time Management
  • MS office packages
  • Office stock management
  • New supplier accounts
  • Telephone etiquette
  • Microsoft Outlook
  • Raising purchase orders
  • Distributing post
  • Microsoft Office Suite expertise
  • Strong communication
  • Customer service experience
  • Spreadsheet oversight
  • Photocopier operation
  • Filing system maintenance
  • Sage Accounting
  • Document proofreading
  • Effective prioritisation
  • Office record management
  • Taking minutes
  • Diary management
  • Scheduling meetings
  • Bookkeeping basics
  • Email handling efficiency
  • Basic accounting understanding
  • Resilience under pressure
  • Verbal articulation
  • Stress resilience
  • Time efficiency

Affiliations

  • Spending time with family and friends
  • Walking and keeping fit
  • Visiting other countries

Accomplishments

    Met weekly recruitment targets

    Positive audit completed with a large client

    Ensured urgent referrals were sent and dealt with in the 2 wait time frame

Personal & Professional Skills

Hard working

Honest & reliable

Work well alone and under pressure and able to prioritise

Motivated and keen to learn

Enthusiastic

Timeline

Recruitment consultant

Permanent Recruitment Solutions
04.2025 - Current

Administrator

Montgomery Medical Practise
11.2016 - 04.2025

Receptionist

Glansevern Dentistry
09.2015 - 11.2016

Level 2 Diploma - Administration

SCAT
09.2012 - 09.2013

Nursery manager

Hazles Farm Child Care
05.2009 - 09.2015

Diploma Level 5 - Management

Coleg Gwent
09.2008 - 09.2009

Level 3 Diploma - Management

T2 Solutions
09.2006 - 09.2007

Nursery manager

Plantos Day Nursery
02.2004 - 05.2009

Manager

Park Lane Nursery
09.1995 - 02.2004

Live In Nanny

Victoria Emmett
09.1994 - 09.1995

Diploma Nursery Nursing - Diploma

Coleg Powys
09.1992 - 07.1994

GCSE - GCSE

Welshpool High School
09.1988 - 07.1992

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Sara Louise Bayliss