Charlene Heyes
Huddersfield ,West Yorkshire
Summary
Experienced quality engineer skilled in network build design interpretation and safety code compliance. Demonstrates analytical problem-solving abilities and a focus on optimizing designs to meet project specifications. Strong attention to detail and adept at data analysis for cost reduction initiatives. Reliable and organized, successfully managing competing priorities with a proactive approach.
Overview
5
5
years of professional experience
Work history
Multi-drop delivery driver
DPD Local
Leeds, West Yorkshire
2024.11 - Current
- Utilised manual handling techniques properly to prevent injury while lifting heavy items.
- Delivered packages to various locations, ensuring accuracy and promptness.
- Worked under tight schedules whilst maintaining high performance standards.
- Safeguarded customer satisfaction with professional and courteous service.
- Loaded and unloaded parcels, safeguarding goods from damage.
- Followed traffic laws diligently for safe transportation of goods.
- Assisted in warehouse duties when required, demonstrating team player qualities.
Fibre Quality Specialist
City Fibre
Huddersfield, West Yorkshire
2024.11 - Current
- Utilised advanced testing instruments during diagnostics routines; provided accurate results leading to precise solutions.
- Managed inventory of tools and materials needed for repairs and installation tasks, maximised work efficiency without delays from missing or unavailable resources.
- Ensured network efficiency by maintaining and repairing fibre optic cables.
- Participated in safety trainings, promoted adherence to workplace safety protocols among team members.
- Collaborated with engineers to devise effective troubleshooting strategies.
- Conducted risk assessments prior to any repair or installation activities; guaranteed safety measures were adequately implemented before commencement of work activities.
- Troubleshot complex network issues to optimise operations.
- Conducted quality control checks for optimal system performance.
- Repaired cable infrastructures to restore function and limit customer connection issues.
- Drove company vehicles responsibly to best maintain company image and uphold safety compliance.
Build Assurance Engineer
CityFibre
Halifax, Calderdale
2021.01 - 2024.11
- Conducted daily SLG and asset audits.
- Investigated customer complaints to address areas of improvement, eliminate non-conformance and increase customer satisfaction.
- Collaborated with both civils, rod and rope, poling and fibre teams to communicate and achieve desired quality standards and resolve issues.
- Owned quality and traceability standards through maintaining detailed progress records.
- Expertly guided quality processes by employing outstanding working knowledge of company specifications and Openreach specifications.
- Coached staff in required knowledge and skills needed to maintain exceptional company quality standards.
- Quality-checked work to maintain standards according to project specifications.
- Interpreted technical designs accurately to deliver results to design specifications.
- Collaborated with stakeholders and operational teams to assess progress against projected timelines.
- Quality checked as-built documents and fibre test results.
- Log defects and manage until complete.
- Pre-build walk-offs to identify and resolve potential blockers prior to build.
- Build completion walk-offs to verify as-built documents and defects.
Education
GCSE -
Danum School Technology College
DoncasterCertificate of Higher Education - The Built Environment
Leeds College of Building
Leeds2018-07
A-Levels -
Danum School Technology College
Doncaster2004-07
Skills
- Logistical understanding
- On-Time deliveries
- Van loading techniques
- Courteous behaviour
- Familiarity with courier protocols
- Compliance with NRSWA, SLG, H&S at Work Act 1974, CDM Regulations, HAUC, HSG47 and SROH
- Competent user of Test Flow to produce reports and analyse test results using Fast Reporter
- Extensive auditing experience
- Excellent at deciphering complex technical drawings
- Proficient at producing A55s
- Good knowledge of PIA specifications CP08, CP10 and CP13
- Civils avoidance knowledge
- As-built quality checks
- Splicing experience
Certifications
City Fibre Build Assurance Academy
Fibre Fundamentals - Practical
Fibre Fundamentals - Theory
Fibre Auditing
Fibre Installation of joints, cabinets & ASNs
Fibre Testing & Commissioning
NRSWA Supervisor Card
NRSWA Operative Card
Signing, Lighting & Guarding
First Aid
IOSH Working Safely
SA001A
SA002
CDM Awareness
NEC3
Timeline
Multi-drop delivery driver
DPD Local
2024.11 - Current
Fibre Quality Specialist
City Fibre
2024.11 - Current
Build Assurance Engineer
CityFibre
2021.01 - 2024.11
GCSE -
Danum School Technology College
Certificate of Higher Education - The Built Environment
Leeds College of Building
A-Levels -
Danum School Technology College