Stephen Dias
Mumbai
Summary
Drove revenue growth and enhanced customer experience by leading high-performing sales teams and managing high-value inventory in luxury retail environments.
Overview
22
22
years of professional experience
Work History
Boutique Manager
Starboard Cruise Services
2015.06 - Current
- Lead boutique operations, sales strategy, and customer experience for high-value luxury jewellery retail.
- Drive revenue performance through team leadership, cross-selling, and premium client engagement.
- Manage inventory control, security, supplier coordination, and visual merchandising standards.
- Train and mentor sales teams to achieve and exceed performance targets.
Sales Associate
Starboard Cruise Services
2015.06 - 2021.09
- Delivered personalized luxury retail service and product expertise to international cruise guests.
- Hosted product seminars and fashion showcases to increase customer engagement and sales.
- Consistently exceeded individual sales targets through upselling and relationship building.
Sales Associate
Rivoli Group LLC
2010.09 - 2014.04
- Provided luxury watch and jewellery consultation tailored to customer preferences.
- Improved store revenue using proactive cross-selling and premium service techniques.
F&B Associate
JW Marriott
2003.09 - 2005.03
- Maintained visual merchandising, stock control, and store presentation standards.
Education
HSC - undefined
National Open School
SSC - undefined
Don Bosco High School
MumbaiBachelor of Arts - undefined
Sikkim Professional University
India01.2024
Skills
- Directed luxury retail management strategies to enhance sales performance and customer satisfaction
- Led the formulation of comprehensive sales strategies to drive revenue growth Oversaw the execution of initiatives that enhanced market penetration Championed cross-departmental collaboration to optimize sales performance
- Implemented strategies to elevate customer satisfaction and loyalty
- Led training initiatives to enhance team skills and performance Oversaw team dynamics to foster collaboration and productivity Championed a culture of continuous improvement within the team
- Oversaw inventory management processes to optimize stock levels and reduce shrinkage Led asset protection strategies to safeguard company resources and minimize losses Collaborated with cross-functional teams to enhance security protocols and training
- Designed and implemented visually appealing displays to attract customer attention and promote brand identity
- Oversaw implementation of customer relationship management strategies to optimize client engagement Led reporting initiatives to provide actionable insights for decision-making Coordinated with cross-functional teams to align objectives and enhance operational efficiency
- Oversaw the implementation of MS Office tools to enhance team productivity Guided colleagues in utilizing software features to streamline workflows Fostered a collaborative environment through effective communication and training
Languages
English
Hindi
Marathi
Accomplishments
- Luxury Leader of the Year – 2023
Timeline
Boutique Manager
Starboard Cruise Services
2015.06 - Current
Sales Associate
Starboard Cruise Services
2015.06 - 2021.09
Sales Associate
Rivoli Group LLC
2010.09 - 2014.04
F&B Associate
JW Marriott
2003.09 - 2005.03
HSC - undefined
National Open School
SSC - undefined
Don Bosco High School
Bachelor of Arts - undefined
Sikkim Professional University