Stephen Bamidele

• Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
• Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
• Helped patients with bathing, meal assistance, toileting and mobility support.
• Assisted patients in basic hygiene requirements, including bathing, washing and dressing.
• Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
• Conducted regular checks on patients to monitor their condition and report any changes to registered nurses or doctors.
• Recorded vital signs such as blood pressure, temperature, and pulse, contributing to patient health monitoring.
• Obtained current medical information, weight, height and vital signs to aid care planning.
• Provided personalised care and support to residents, enhancing their quality of life.
• Responded promptly to emergencies, applying first aid and alerting medical staff.
• Facilitated patient mobility through assistance with walking, transfers, and use of mobility aids, preventing falls and promoting independence.
• Assisted in positioning and transporting patients in wheelchairs and movable beds, ensuring comfort and safety during transfers.
• Supported patient wellbeing by planning and participating in daily activities and exercise.
• Documented care provided and observations in patient records, facilitating legal compliance and ensuring continuity of care.
• Provided emotional support and companionship to patients, promoting mental well-being and fostering positive relationships.
• Cleaned rooms and sanitised kitchen workspaces.
• Documented care provided and observations in patient records, facilitating legal compliance and ensuring continuity of care.
• Monitored vital signs of patients with meticulous attention to detail for accurate readings.
• Prepared meals for patients, ensured balanced nutrition intake.

• Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
• Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisted with feeding.
• Assisted with daily living activities, fostering independence in elderly clients.
• Promoted and encouraged independence while assisting patients with daily routines.
• Facilitated patient mobility through assistance with walking, transfers, and use of mobility aids, preventing falls and promoting independence.
• Supported residents with mobility issues, using equipment safely to aid movement.
• Provided emotional support and companionship to patients, improving mental well-being and quality of life.
• Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
• Communicated effectively with patients, families, and healthcare professionals to ensure high-quality care coordination.
• Addressed challenging behaviour by employing de-escalation techniques and a person-centred approach. sensitively, adopting a person-centred approach.
• Documented care provided and observations in patient records, ensuring compliance and continuity of care.
• Delivered end-of-life care with sensitivity and compassion, supporting patients and their families during difficult times.
• Performed routine checks on patient vitals, ensuring timely identification of health changes. on patient vitals, condition and recovery.
• Recorded vital signs such as blood pressure, temperature, and pulse, contributing to patient health monitoring.
• Responded promptly to emergencies, applying first aid and alerting medical staff.
• Assisted in implementation of care plans, tailored to individual needs.
• Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
• Met with patients and families to discuss care plan adaptations, seeking continual improvement.

• Delivered first-line support for vulnerable customers with complex care needs during team absences, effectively addressing immediate needs and ensuring continuity of care.
• Managing challenging behaviours of vulnerable and complex customers in person-centred way, by negotiating with and influencing them to make right choices.
• Managed anti-social behaviour using holistic strategies to prevent incidents and de-escalated situations through person-centred approaches, enhancing safety and comfort for customers.
• Ensured customer safety and maintained secure, pleasant environments within buildings.
• Managed health and safety of building, patrolling to check fire doors, making sure everything is locked and secure.
• Investigated suspicious activity and raised alarms to engage emergency services, ensuring swift response to potential threats.
• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.

• Timely and effective collection of all debts and customers' payments

• Monitored debtor balances to reduce outstanding debts

Maintaining contact with clients to ensure invoices are clear for

payment

• Resolving queries both internally and externally around outstanding

invoices

• Reconciling complex accounts that have been escalated

Created and distributed invoices promptly to facilitate timely payments

Created and distributed invoices promptly to facilitate timely payments.

Developed procedures and policies to facilitate timely payments and improve customer retention

Liaising with customers, as well as internal personnel including the

sales team

Researched and identified new business opportunities, including markets, growth areas, trends, and potential partnerships

Identified key markets, growth areas, and trends to support business development.

Defined and outlined service offerings to enhance customer understanding.

Processed salary payments and statutory contributions through remita to ensure compliance.

• Managed Credit and Collections department, developing and improving operational goals to enhance departmental efficiency.

• Oversaw all delinquent accounts to ensure effective collection of past-due balances, contributing to overall financial health.

• Compiled and analysed customer payment histories to identify trends, supporting informed decision-making in collections strategy.

• Has the responsibility for managing all delinquent accounts for the

purpose of collecting past-due balances

• Ensured customer satisfaction by assisting with collection-related inquiries and providing effective solutions., process customer

refunds, process and review account adjustments, resolve client

discrepancies and short payments and customer reconciliations

• Communicate & follow up effectively with sales department

regarding customer accounts on a timely basis

• Analyze the creditworthiness of the clients by applying sound

lending practices and procedures as outlined in the Loan Policy

Manual and Loan Underwriting Guidelines

• Approve, deny, and counteroffer loan applications based on the

policies and guidelines, and document decisions in judgmental

reviews

• Engages in conversations and demonstrates advanced consultative

sales skills to understand customer needs and financial goals, offers

solutions as appropriate in accordance with Bank strategy

• Respond to telephone inquiries and written correspondence

regarding consumer loan decisions in a timely manner.

• Assist branch personnel and customers with questions and issues

regarding Personal Online banking, Bill Payment, and mobile deposits,

ATM/Debit Cards.

• Compiles customer payment histories by creating historical financial

spreadsheets on customers and analyzing trends from those

spreadsheets

Achieved targets for customer acquisition, expansion, cost management, and retention, contributing to overall growth in personal banking.

• Identify customer needs and proactively seek to provide

• Identify cross-selling and migration opportunities and sell

products/services respectively

• Develop and review sales plans to achieve sales budget/targets for

personal banking team.• Ensure funds in closed accounts are disposed of or overdraft

recovered

Managed existing loan portfolio to establish appropriate account plans

customer retention targets

• Lead and manage Guided customer consultants by providing guidance and

coaching where required

• Monitor and manage the performance and development of the

customer consultants

appropriate account plans,

Facilitated acquisition of debit and credit cards, improving customer satisfaction and engagement with banking services.

• Initiate and carry out recovery action on non-performing credit

facilities on assigned accounts

appropriate account plans,