Stephen Bamidele

• Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
• Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
• Positioned and transported patients in wheelchairs or on movable beds.
• Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
• Provided personalised care and support to residents, enhancing their quality of life.
• Supported patient wellbeing by planning and participating in daily activities and exercise.
• Provided care to patients following detailed care and rehabilitation plans.
• Cleaned rooms and sanitised kitchen workspaces.
• Conducted regular checks on patients to monitor their condition and report any changes to registered nurses or doctors.
• Recorded vital signs such as blood pressure, temperature, and pulse, contributing to patient health monitoring.
• Responded promptly to emergencies, applying first aid and alerting medical staff.
• Obtained current medical information, weight, height and vital signs to aid care planning.
• Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
• Helped patients with bathing, meal assistance, toileting and mobility support.
• Provided emotional support and companionship to patients, enhancing their mental well-being and overall quality of life.
• Facilitated patient mobility through assistance with walking, transfers, and use of mobility aids, preventing falls and promoting independence.
• Documented care provided and observations accurately in patient records, ensuring legal compliance and continuity of care.

• Assisted with daily living activities, enhancing independence and quality of life for elderly clients.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Provided emotional support and companionship, fostering trust and improving clients' mental well-being.
• Supported residents with mobility issues, ensuring safe and effective use of equipment for improved mobility.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Provided personalised care and support to residents, enhancing their quality of life.
• Participated in training sessions, continuously improving care techniques and knowledge.
• Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
• Managed challenging behaviour sensitively, adopting a person-centred approach.
• Assisted in the implementation of care plans, tailored to individual needs.
• Conducted risk assessments to identify potential hazards within the care setting.
• Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
• Responded promptly to emergencies, applying first aid and alerting medical staff.
• Documented care plans, hospital actions and patient activities in line with best practices.
• Obtained current medical information, weight, height and vital signs to aid care planning.
• Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
• Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
• Supported high-care clients during mealtimes by offering feeding assistance.
• Assisted clients with domestic tasks, grocery shopping and pet care.

• Ensured customer safety and maintained secure, pleasant environments within buildings.
• To manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
• Managed anti-social behaviour by employing holistic strategies to prevent incidents, and de-escalated situations through person-centred approaches when necessary.
• Managing the challenging behaviours of vulnerable and complex customers in a person-centered way, by negotiating with and influencing them to make the right choices.
• Delivered first-line support for vulnerable customers with complex care needs during team absences, ensuring their immediate needs were met.
• Investigating suspicious activity or raising the alarm when we need to engage the emergency services.

• Timely and effective collection of all debts and customers' payments

• Monitoring debtor balances to ensure a reduction in debtors

• Maintaining contact with clients to ensure invoices are clear for

payment

• Resolving queries both internally and externally around outstanding

invoices

• Reconciling complex accounts that have been escalated

Created and distributed invoices promptly to facilitate timely payments

Created and distributed invoices promptly to facilitate timely payments.

Developed procedures and policies to ensure timely payments and enhance customer retention

Liaising with customers, as well as internal personnel including the

sales team

Researched and identified new business opportunities, including markets, growth areas, trends, and potential partnerships

Identified key markets, growth areas, and trends to support business development.

Defined and outlined service offerings to enhance customer understanding.

Processed salary payments and statutory contributions through Remita to ensure compliance.

Analyze the creditworthiness of the clients by applying sound

lending practices and procedures as outlined in the Loan Policy

Manual and Loan Underwriting Guidelines

• Approve, deny, and counteroffer loan applications based on the

policies and guidelines, and document decisions in judgmental

reviews

• Engages in conversations and demonstrates advanced consultative

sales skills to understand customer needs and financial goals, offers

solutions as appropriate in accordance with Bank strategy

• Respond to telephone inquiries and written correspondence

regarding consumer loan decisions in a timely manner.

• Assist branch personnel and customers with questions and issues

regarding Personal Online banking, Bill Payment, and mobile deposits,

ATM/Debit Cards.

• Responsible for the overall management of the Credit and

Collections department, which includes developing and improving the

operational goals of the department

• Customer service regarding collection issues, process customer

refunds, process and review account adjustments, resolve client

discrepancies and short payments and customer reconciliations

• Communicate & follow up effectively with sales department

regarding customer accounts on a timely basis

• Compiles customer payment histories by creating historical financial

spreadsheets on customers and analyzing trends from those

spreadsheets

• Has the responsibility for managing all delinquent accounts for the

purpose of collecting past-due balances

• Identify customer needs and proactively seek to provide

Achieved targets for customer acquisition, expansion, cost management, and retention

• Identify cross-selling and migration opportunities and sell

products/services respectively

• Develop and review sales plans to achieve sales budget/targets for

personal banking team.• Ensure funds in closed accounts are disposed of or overdraft

recovered

Managed existing loan portfolio to establish appropriate account plans

customer retention targets

• Lead and manage Guided customer consultants by providing guidance and

coaching where required

• Monitor and manage the performance and development of the

customer consultants

Supervised immediate subordinates

• Manage the existing loan portfolio to ensure establishment of

appropriate account plans,

• Order debit and credit cards for customers

• Initiate and carry out recovery action on non-performing credit

facilities on assigned accounts

appropriate account plans,