Summary
Work history
Education
Skills
Additional information
Timeline
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Stephen Atta Obeng

mitcham,surry

Summary

Dedicated professional with expertise in health and safety and quality assurance. Proven leadership skills in team management and conflict resolution. Proficient in Microsoft Word, Excel, and Outlook, with a strong ability to work under pressure while maintaining attention to detail. Committed to continuous improvement and delivering excellence in all tasks.

Work history

Team Leader – Food & Beverage

Chessington World of Adventures
Surrey
  • Supervised team members to ensure efficient operations during peak periods
  • Delivered excellent customer service and resolved complaints professionally
  • Ensured compliance with health and safety regulations
  • Maintained high hygiene and operational standards
  • Managed stock control, identifying and reporting low or expiring items to maintain inventory health
  • Trained and supported new staff members to enhance onboarding experience and team integration
  • Completed daily administrative reports accurately
  • Bartending

Guest Relations Assistant

Hilton Hotel
  • Welcomed guests, fostering positive first impressions and enhancing overall experience.
  • Responded to guest enquiries and resolved issues efficiently.
  • Resolved guest queries efficiently, contributing to improved satisfaction rates.
  • Maintained effective communication and upheld high customer care standards to ensure guest satisfaction.
  • Ensured guest satisfaction and addressed feedback appropriately.
  • Assisted guests with information on hotel services and local attractions.
  • Conducted regular feedback surveys from guests for continuous improvement in service quality.
  • Handled booking confirmations meticulously, ensuring no overbooking issues occurred.
  • Completed a one-month placement at the hotel, gaining hands-on experience in customer service.
  • Managed documents using Word and Excel, ensuring efficient data handling.

Education

GCSE - Math's and English 5

Dunraven secondary school
Streatham, Lambeth

BETEC - travel and torisum

Kingston college
Kingston upon Thames

Skills

  • Strong health & safety awareness
  • Quality assurance
  • Customer service communication
  • Team leadership and staff supervision
  • Ability to work under pressure
  • Good attention to detail
  • IT skills: Microsoft Word, Excel, Outlook
  • Conflict resolution
  • Reliable and punctual
  • Independent and team player

Additional information

  • Strong safety awareness and compliance focus
  • Willing to undertake training and gain new qualifications
  • Flexible with shifts including weekends and evenings
  • Comfortable using digital systems and learning new software
  • Physically fit and capable of manual tasks

Timeline

Team Leader – Food & Beverage

Chessington World of Adventures

Guest Relations Assistant

Hilton Hotel

GCSE - Math's and English 5

Dunraven secondary school

BETEC - travel and torisum

Kingston college

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