STEPHEN AKPADU
MANCHESTER,GREATER MANCHESTER
Summary
Organised Receptionist with comprehensive experience in managing front desk operations. Efficient in handling phone calls, scheduling appointments, and greeting clients with warm, professional attitude. Proven ability to maintain confidentiality and manage administrative tasks accurately. Brings strong communication skills and positive, customer-focused approach to enhance workplace efficiency. DATA SCIENTIST-certified Health Care Assistant with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HEALTHCARE/Support Worker
CEDAR HEALTH AND WELLBEING
LEYLAND, LANCASTER
02.2026 - Current
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Assisted patients with daily personal care tasks, including bathing, dressing, and grooming to promote comfort and hygiene.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
Support Worker
WECARE2
LANCASTER, WESTERMOR FURNESS
08.2025 - Current
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
Healthcare Support Worker
Integrated Horizon Care
MANCHESTER, GREATER MANCHESTER
12.2023 - 03.2026
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Provided emotional support and companionship to patients, enhancing their mental well-being and overall quality of life.
- Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
- Promoted and encouraged independence while assisting patients with daily routines.
- Positioned and transported patients in wheelchairs or on movable beds.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Assisted patients with daily personal care tasks, including bathing, dressing, and grooming to promote comfort and hygiene.
RCEPTIONIST
STAY INN HOTEL
MANCHESTER, SALFORD
03.2024 - 08.2025
- Welcomed guests and clients in friendly, positive manner.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Used Microsoft Office to track information, update records and write correspondence.
- Captured and processed client information, entering data into online systems for wider company use.
- Provided administrative support to various departments, aiding in document preparation and filing tasks.
- Updated visitor logs and security badges accurately, adhering to security protocols to ensure safety.
HEALTHCARE ASSISTANT
MERIDAN HOSPITAL
PORTHARCOUTT, RIVERS STATE
01.2019 - 12.2023
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Assisted with daily living activities, promoting independence amongst elderly clients.
HEALTH CARE ASSISTANT
MOUNT HARMON HEALTH CARE HOSPITAL
PORTHARCOUTT, RIVERS STATE
01.2018 - 12.2020
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
Finance Officer
RIVERS STATE YOUTH EMPOWERMENT FOUNDATION
PORTHARCOUTT, RIVERS STATE
01.2010 - 12.2017
- Managed financial transactions and record-keeping with high accuracy, adhering to company policies and regulatory standards.
- Reconciled monthly bank statements and resolved discrepancies.
- Prepared comprehensive monthly financial reports, highlighting key metrics and trends for senior management review.
SALES SUPERVISOR
OSISOMO BROTHERS
PORTHARCOUTT, RIVERS STATE
01.2006 - 12.2010
- Gave team members support needed for upselling products and services and closing sales with customers.
- Led sales team to exceed quarterly targets through effective coaching and performance monitoring.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
Education
FIRST SCHOOL LEAVING CERTIFICATE - BASIC STUDIES
BLESSED NURSERY AND PRIMARY SCHOOL
PORTHARCOURT 2020
BACHELOR OF ENGINEERING - CIVIL ENGINEERING
NIGER DELTA UNIVERSITY
WILBER FORCE ISLAND BAYELSA2019
WASSEC - SCIENCE
SONNY MEMORIAL COLLEGE
PORTHARCOURT 2006
Master of Science - DATA SCIENCE
UNIVERSITY OF SALFORD
MANCHESTERSkills
- Customer service
- Multi-line telephone operation
- Microsoft Office
- Data entry
- Patient interaction
- Personal care
- Emotional support
- Record keeping
- Basic life support
- Empathetic communication
- Food preparation
- Conflict resolution
- Customer relations
- Calm under pressure
- Organised and reliable
- Elderly care
- Attentive listening
- Compassionate care
Languages
English
Proficient
C2
Certification
VERITAS SOCIAL CARE TRAINING
CERTIFICATE OF COMPETENCE
PLANNING AND PERSONALISATION
VERITAS SOCIAL CARE TRAINING
CERTIFICATE OF COMPETENCE
ADMINSTRATION OF MEDICATION
PMVA CERIFICATION
Hobbies and interests
I enjoy a range of hobbies and interests, including swimming, running, and travelling, which help me stay active and open to new experiences. I have a strong passion for helping others, which is reflected in my previous role's on employments
RUNNING, TRAVELLING AND READING
- RUNNING, TRAVELLING AND READING
Timeline
HEALTHCARE/Support Worker
CEDAR HEALTH AND WELLBEING
02.2026 - Current
Support Worker
WECARE2
08.2025 - Current
RCEPTIONIST
STAY INN HOTEL
03.2024 - 08.2025
Healthcare Support Worker
Integrated Horizon Care
12.2023 - 03.2026
HEALTHCARE ASSISTANT
MERIDAN HOSPITAL
01.2019 - 12.2023
HEALTH CARE ASSISTANT
MOUNT HARMON HEALTH CARE HOSPITAL
01.2018 - 12.2020
Finance Officer
RIVERS STATE YOUTH EMPOWERMENT FOUNDATION
01.2010 - 12.2017
SALES SUPERVISOR
OSISOMO BROTHERS
01.2006 - 12.2010
FIRST SCHOOL LEAVING CERTIFICATE - BASIC STUDIES
BLESSED NURSERY AND PRIMARY SCHOOL
BACHELOR OF ENGINEERING - CIVIL ENGINEERING
NIGER DELTA UNIVERSITY
WASSEC - SCIENCE
SONNY MEMORIAL COLLEGE
Master of Science - DATA SCIENCE
UNIVERSITY OF SALFORD