Summary
Overview
Work history
Skills
Timeline
Generic

Stephanie Witts

Hayes

Summary

15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual.

Accomplished Customer Service Representative of 15 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Overview

22
22
years of professional experience

Work history

Customer service advisor

Tesco Express
Ealing Broadway, Ealing
04.2014 - 02.2025
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Processed refunds for new and existing customers.
  • Provided detailed information about products and services to potential customers.
  • Advised customers on availability, pricing and location of products.
  • Effectively handled customer complaints.
  • Completed transactions to replace or exchange defective items.

Customer service advisor

Mothercare
Harrow
07.2003 - 08.2007
  • Advised customers on availability, pricing and location of products.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Tracked orders and processed refunds for new and existing customers.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Effectively handled customer complaints.

Skills

Managing customer questions and complaints

serving on checkouts, shop floor and customer service

taking in deliveries and filling stock in appropriate places

answering phones

printing of vat receipts

Timeline

Customer service advisor

Tesco Express
04.2014 - 02.2025

Customer service advisor

Mothercare
07.2003 - 08.2007
Stephanie Witts