Stephanie Robson
Sunderland
Summary
Accomplished professional with expertise in office and administrative management, demonstrating proficiency in supervisory support and workflow coordination. Skilled in data entry, filing, and document management, complemented by scheduling, diary, and meeting coordination capabilities. Adept at delivering exceptional customer service and maintaining professional phone etiquette. Proficient in CRM systems and database administration, alongside advanced knowledge of Microsoft Office applications including Word, Excel, Outlook, and PowerPoint. Experienced in financial administration and record keeping with a strong focus on compliance documentation and policy adherence. Committed to onboarding, training, and process support while ensuring time management, prioritisation, and accuracy are upheld.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Business Administrator
Publishing Magazines Ltd
01.2023 - 01.2025
- Coordinated daily office operations, ensuring smooth administrative workflows.
- Managed data entry, document control, filing systems, correspondence, and records with high accuracy.
- Scheduled meetings, prepared agendas, recorded minutes, and tracked follow-up actions.
- Delivered professional front-line customer service, achieving 95% customer satisfaction.
- Maintained accurate financial and administrative records to support reporting and audits.
- Introduced a structured email management process, reducing response times by 40%.
- Supported cross-department communication and workload prioritisation.
Warehouse Administrator
Amcare Medical Group
01.2021 - 01.2023
- Supported high-volume administrative operations within a regulated medical environment.
- Maintained accurate CRM, inventory, and compliance documentation.
- Coordinated with procurement, suppliers, and internal teams to prioritise urgent requests.
- Assisted with system implementation and ensured accurate data updates.
- Supported reporting while maintaining confidentiality and accuracy.
Administrator / Brand Ambassador
Breeze People Marketing
01.2010 - 01.2021
- Provided administrative support and CRM reporting for sales and marketing campaigns.
- Coordinated schedules, documentation, and performance reporting.
- Supported remote and field-based teams, improving workflow efficiency.
- Maintained accurate client records and campaign documentation.
Customer Service Advisor
Littlewoods
01.2003 - 01.2010
- Managed high-volume customer interactions using SAP CRM systems.
- Achieved high first-contact resolution while maintaining data accuracy and service standards.
- Supported end-to-end order processing and customer account management.
Education
Diploma - Human Resources
Skills
- Office & Administrative Management
- Supervisory Support & Workflow Coordination
- Data Entry, Filing & Document Management
- Scheduling, Diary & Meeting Coordination
- Customer Service & Professional Phone Etiquette
- CRM Systems & Database Administration
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Financial Administration & Record Keeping
- Compliance Documentation & Policy Adherence
- Onboarding, Training & Process Support
- Time Management, Prioritisation & Accuracy
Certification
Fundamentals of Human Resources
Timeline
Business Administrator
Publishing Magazines Ltd
01.2023 - 01.2025
Warehouse Administrator
Amcare Medical Group
01.2021 - 01.2023
Administrator / Brand Ambassador
Breeze People Marketing
01.2010 - 01.2021
Customer Service Advisor
Littlewoods
01.2003 - 01.2010