Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Stephanie Hedley

Chatham,Kent

Summary

Talented advertising professional skilled in building campaign engagement. Demonstrates strengths in networking and relationship-building to grow productive partnerships. Collaborative team player committed to achieving business targets.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Guest relations coordinator

Aspers Casino
Stratford, Newham
01.2019 - 12.2021
  • first port of call for all customers and V.I.P members
  • leveraged market and competitor data to identify market opportunities and gaps.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Recorded information about inquiries and complaints within internal database.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Obtained feedback from customers to improve service experience.
  • Applied excellent discovery skills to match customer needs with solutions.
  • Supported and developed processes and systems to facilitate quick responses to customers.

nursery receptionist

keystone nursery
Beckton, Newham
01.2012 - 11.2016
  • Updated online learning journals with excellent systems knowledge.
  • Sorted and distributed school mail to maintain parent, teacher and supplier communications.
  • Managed parent, staff and student enquiries and signposted appropriate resources.
  • Kept on top of general administrative support for accurate, up-to-date filing, calendar management and correspondence.
  • Drafted documents and reports for management review.
  • Kept back of house accounts and records updated, enabling clear performance monitoring.

Education

GCSEs - 5 A*-C GCSE including Maths and English

The Royal Docks Community School
London
01/2005 - 09/2010

NVQ Level 2 - Business Admin apprenticeship

stratford college
London
01/2011 - 09/2013

Skills

  • Swift problem solver
  • [Industry] sales abilities
  • Exceptional customer service
  • Excellent communicator
  • Dedicated work ethic

Affiliations

  • Travelling
  • Hair Stylist
  • Social Media Influencer

Certification

Full UK driving licence for 7 years.

Timeline

Guest relations coordinator

Aspers Casino
01.2019 - 12.2021

nursery receptionist

keystone nursery
01.2012 - 11.2016

GCSEs - 5 A*-C GCSE including Maths and English

The Royal Docks Community School
01/2005 - 09/2010

NVQ Level 2 - Business Admin apprenticeship

stratford college
01/2011 - 09/2013

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