Summary
Work history
Education
Skills
Timeline
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Stephanie Glasby

Stephanie Glasby

Derby ,England

Summary

Experience with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering many years in different environments.

Extremely passionate with any job role and always drive to the best ability I can.


I believe myself to be bubbly, a People person and a cheerleader to all! Eager to learn and grow within businesses.

Loyal to the brand!

Work history

Voluntary work

Macmillan centre
Derby , England
07 2014 - 04 2015
  • Supporting women with confidence/appearance
  • Comforting women with hair loss
  • Delivering a service with role-play in demonstration.
  • serving tea and coffee.
  • Supporting ladies one-on-one and collaboration.

Personal Assistant

Self-employment
Derby , England
05 2019 - Current
  • One-on-one support
  • Banking and personal data
  • Medication
  • Social being
  • Appointments to NHS and social outing is
  • day-to-day support
  • Being a verbal supporter
  • Supporting with learning disabilities/verbal support
  • hygiene

Support Worker

Oakwood infant school
Alvaston , England
01 2022 - 01 2023
  • One and one additional support
  • Personal data
  • Logging every day activities
  • Supporting with social skills
  • Supporting with emotional well-being

Customer advisor

The Perfume Shop
Derby , England
04 2023 - Current
  • Sales
  • Data protection
  • Money
  • Banking
  • Keyholder
  • Manual handling health and safety
  • Knowledge and understanding for all customers
  • Exchange and returns
  • Solo and key team worker
  • Charitable support within the company
  • People person
  • Incentive driver
  • Maintained up-to-date product and service knowledge by attending regular training opportunities.
  • Tracked orders and diplomatically handled complaints to resolve issues.

Education

Leisure And Tourism

Saint Benedict, A Catholic Voluntary Academy

Skills

  • Sales techniques
  • Basic technology skills
  • DBS check
  • Product expertise
  • Social media enquiry management
  • Cash handling
  • Data verification procedures
  • Customer support
  • Live chat management
  • Product knowledge
  • Customer Service
  • Telephone support
  • Returns management
  • Advanced product knowledge
  • Customer experience
  • Team player
  • Staff training and mentorship
  • Customer query management
  • Payment Processing
  • Data confidentiality
  • Customer care
  • Brand awareness and representation
  • Complaint handling
  • Stockroom procedures
  • Key holder

Timeline

Voluntary work

Macmillan centre
07 2014 - 04 2015

Personal Assistant

Self-employment
05 2019 - Current

Support Worker

Oakwood infant school
01 2022 - 01 2023

Customer advisor

The Perfume Shop
04 2023 - Current

Leisure And Tourism

Saint Benedict, A Catholic Voluntary Academy

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Stephanie Glasby