Stephanie Bryceland
Dundee
Summary
Dedicated and motivating individual with strong communication and organisational skills, coupled with a caring and patient nature. Demonstrates proficiency and experience in patient care and administration in both clinical and non clinical environments. Committed to enhancing patient experiences, contributing positively and progressing a career within healthcare.
Overview
24
24
years of post-secondary education
10
10
years of professional experience
Work history
Residential Childcare Worker
Inspire Scotland
Anstruther
2024.10 - 2025.10
- Act as key worker to provide support and implement individual care plans.
- Maintain proactive therapeutic support to young people consistently.
- Serve as positive role model while maintaining high professional standards at all times.
- Deliver routine physical care and hygiene for young people and environment.
- Promote each young person’s education and celebrate achievements consistently.
- Stay informed about education matters and develop in-home learning opportunities.
- Complete all necessary records promptly and to a high standard.
- Liaise with parents and partner agencies to promote young people’s best interests.
- Plan activities that support daily engagement for young people.
- Handle cash payments and input data accurately.
- Prepare meals daily for young people in line with routines.
- Support and transport young people to activities and appointments.
- Contact families regularly and coordinate communication with other appointments.
- Contribute to daily programmes and individual or group plans.
- Interact with all young people on individual and group basis.
- Follow safe working practices and maintain safe work standards at all times.
- Join in social, recreational, and educational activities with young people.
- Encourage domestic task participation to develop self-care skills.
- Work with young people with autism and learning disabilities.
- Participate in Inspire Scotland-Arstruther Fife service delivery.
Health Care Support Worker
NHS Tayside
Dundee
2024.07 - 2024.10
- Assisting the Nursing team in the ongoing assessment, implementation and monitoring of care ensuring that the highest standard of service and care is delivered in a consistent and safe manner.
- Undertake a specific designated range of clinical duties, adhering to all protocols and policies. These may include:
- Phlebotomy
- Administration of medication
- Recording vital signs
- Being a Competent Witness during medication administration rounds
- Report and record changes in patient’s condition to the Registered Nurse
- Contribute to the provision of advice and guidance on infection control, health promotion, health management and prevention strategies to patients and carers.
- Documentation
- Under the supervision of the registered nurse, maintain accurate, up to date, written and electronic records in accordance with NHS Tayside and local standards.
- Comply with relevant national legislation e.g. Freedom of Information Act, Data protection Act.
- Observing and recording medication administration as a competent witness
Receptionist
NHS Tayside
Dundee
2022.08 - 2024.07
- Provide a comprehensive reception for patients within the Dundee Drug and Alcohol Service.
- Booking appointments and checking in patients using Trakcare.
- Clerical duties such as scanning, photo copying and sending messages to other clinical and non clinical staff using E-mail to facilitate the smooth and effective running of the department/area.
- As first point of contact, deal with telephone and face to face enquiries from all staff groups, patients, relatives, and carers providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
- Provide an information service for callers (personal and telephone) to the Dundee Drug & Alcohol Recovery Service ensuring enquiries are dealt with appropriately, i.e. information and/or advice given/ redirected to colleagues in other departments/areas.
- Operation of security door entry system. Maintain vigilance of patient’s activities in waiting areas.
- Ensure that the reception area is maintained both to reduce hazard risks and to main appearance.
- Ensure adequate supply of necessary forms and leaflets available for use in reception area. Safe-keeping of master copies
- Reporting of repairs.
- Ensure adequate stationery resources are available as and when required.
- Set telephone answering service at the end of the day & retrieve and distribute messages promptly in the morning
- Open filing cabinet/safe for colleagues use in the morning and ensure same are locked at night and keys are stored securely.
- Where necessary, assist in re-scheduling clinics and appointments for nursing staff.
- Pulling of casenotes from medical records library for medical and clinical staff when requested, requesting casenotes from other sectors within the NHS and maintaining correct filing procedure for documents.
- Using Emis to search for patient notes and upload documents.
- Sign for recorded delivery and ensure that they are dealt with appropriately.
- Redistribute incoming mail to the multidisciplinary team to assist in the efficiency of the service delivery. Redirect any mail that has been wrongly received in the department as appropriate.
- Co-ordination of outgoing mail ensuring most suitable method of collection/delivery/postage.
- Reimbursement of client travel expenses.
- Work as part of team whilst using own initiative.
- Provide cover for other A&C staff when there is sickness/absence across Dundee as and when required.
- To maintain confidentiality at all times.
- Building rapport with patients, family members and other staff members.
- To provide empathy and understanding as first point of contact for service users.
- Dealing with aggressive behaviour.
- Dealing with sensitive information and situations regarding patients personal life.
Trainee Dental Nurse
Vita Dental Spa
Dundee
2021.04 - 2022.04
- Assist clinicians at chairside and support patient comfort throughout treatment.
- Provide chairside support to patients during examinations and procedures.
- Prepare and maintain clinical environment, including equipment, materials, and workstations.
- Apply infection prevention and control procedures to prevent contamination.
- Record dental charting and oral tissue assessments completed by other registrants.
- Prepare, mix, and handle dental biomaterials for clinical use.
- Process dental radiographs to support diagnostic workflows.
- Prepare instruments for disinfection and sterilisation between patient appointments.
- Handle reception duties using R4 system for scheduling and records.
Receptionist/Administrator
Discovery fire sprinklers
Dundee
2015.09 - 2021.04
- Answer incoming calls and direct callers to the appropriate employee.
- Greet visitors on arrival and guide them to relevant meetings.
- Handle enquiries and provide clear, accurate information to callers.
- Arrange hospitality for management meetings and presentation days.
- Complete clerical work including filing, photocopying, and laminating tasks.
- Create word processing documents and maintain Excel spreadsheet databases.
- Monitor stationery stock and reorder supplies when levels drop.
- Open, sort, distribute, and collect internal and external mail.
- Maintain electronic and paper-based databases for day-to-day records.
- Support maintenance administration tasks for office compliance and upkeep.
- Arrange employee travel and accommodation bookings and confirmations.
- Process invoices through Sage for timely payment preparation.
Education
National 4 - Early Education and Childcare
Monifieth High School
Monifieth 2010.08 - 2014.09
National 4 - Art
Monifieth High School
Dundee City 2010.08 - 2014.08
National 4 - Maths
Monifieth High School
Dundee City 2010.08 - 2014.08
National 5 - Hospitality
Monifieth High School
Dundee City 2010.08 - 2014.08
National 4 - English
Monifieth High School
Dundee City 2010.08 - 2014.08
National 4 - Biology
Monifieth High School
Dundee 2010.08 - 2014.08
Skills
- Time management
- Organizational skills
- IT proficiency
- Oral and written communication
Key Personal Attributes
- Creative and enthusiastic
- Empathetic and patient
- Confident with a kind and caring nature
- Positive attitude and strong interpersonal skills
Timeline
Residential Childcare Worker
Inspire Scotland
2024.10 - 2025.10
Health Care Support Worker
NHS Tayside
2024.07 - 2024.10
Receptionist
NHS Tayside
2022.08 - 2024.07
Trainee Dental Nurse
Vita Dental Spa
2021.04 - 2022.04
Receptionist/Administrator
Discovery fire sprinklers
2015.09 - 2021.04
National 4 - Early Education and Childcare
Monifieth High School
2010.08 - 2014.09
National 4 - Art
Monifieth High School
2010.08 - 2014.08
National 4 - Maths
Monifieth High School
2010.08 - 2014.08
National 5 - Hospitality
Monifieth High School
2010.08 - 2014.08
National 4 - English
Monifieth High School
2010.08 - 2014.08
National 4 - Biology
Monifieth High School
2010.08 - 2014.08