Stephanie Allen
Essex
Summary
Confident and self-motivated professional with a strong background in client-facing roles, sales, and business management. As a self-employed eyelash technician, I have successfully built and maintained a loyal client base through excellent service, relationship building, and consistent promotion. I bring a natural ability to engage clients, build trust quickly, and drive repeat business. With previous experience working to targets in a fast-paced financial services environment, I am now seeking to transition into a field-based sales role where I can apply my interpersonal skills, commercial awareness, and passion for the beauty industry.
Overview
13
13
years of professional experience
Work history
Eyelash Technician
Self-Employed Eyelash Technician
, Essex
03.2019 - Current
- Built and managed a successful client base through social media marketing, referrals, and promotions
- Developed strong client relationships, resulting in high levels of repeat business and customer loyalty
- Advised clients on aftercare and additional services, increasing overall spend per appointment
- Managed all aspects of the business including bookings, payments, scheduling, and customer communication
- Created and executed promotional campaigns, including offers and giveaways, to attract new clients
- Maintained high standards of hygiene, professionalism, and customer experience
Customer Service & Sales Advisor
First Data
Basildon
08.2018 - 01.2019
- Handled high volumes of inbound calls relating to balance transfers and payments
- Worked towards and consistently met performance and quality targets
- Delivered excellent customer service while identifying opportunities to support customer needs
- Supported team members by providing guidance and coaching on call handling
- Trusted to handle complex queries and work on senior support lines
Business Administrator & Sales Support
CES
Basildon
05.2015 - 08.2018
- Supported day-to-day business operations including invoicing, quoting, and client communications
- Managed internal systems, customer databases, and company website updates
- Coordinated meetings and maintained strong relationships with clients and suppliers
- Assisted with sales processes and customer enquiries
Salon Junior
Hob Salons - Baker Street
06.2013 - 06.2014
- Delivered front-of-house support, managing client appointments and ensuring a high standard of customer experience
- Built rapport with clients, handling enquiries and contributing to client retention
- Supported daily salon operations including stock management and product handling
- Assisted stylists with client preparation, maintaining a professional and welcoming environment
Education
NVQ Level 1 & 2 - Hair & Beauty
City & Guilds
NVQ Level 1 & 2 - Business Administration
Seevic College
GCSEs - English, Maths, ICT & Science
Beauchamps High School
Skills
- Client relationship management & retention
- Sales & upselling techniques
- Social media marketing & lead generation
- Working towards and exceeding targets
- Strong communication & interpersonal skills
- Time management & self-motivation
- Appointment scheduling & business organisation
- Cash handling & payment processing
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experienced in social media platforms for business promotion
- Full UK driving licence
Timeline
Eyelash Technician
Self-Employed Eyelash Technician
03.2019 - Current
Customer Service & Sales Advisor
First Data
08.2018 - 01.2019
Business Administrator & Sales Support
CES
05.2015 - 08.2018
Salon Junior
Hob Salons - Baker Street
06.2013 - 06.2014
NVQ Level 1 & 2 - Hair & Beauty
City & Guilds
NVQ Level 1 & 2 - Business Administration
Seevic College
GCSEs - English, Maths, ICT & Science
Beauchamps High School