GEMMA JONES
WILDEN,Bedford
Summary
Hardworking lash technician bringing 20+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
19
19
years of professional experience
Work history
Eyelash technician
self employed
bedford, Bedford
02.2014 - Current
- Trimmed and styled natural lashes to create desired shape and length.
- Cleaned clients' lashes with disinfection solutions to remove germs and bacteria.
- Operated phone system to answer questions and book appointments for existing clients.
- Organised and set up mobile spas to promote treatments, services and product sales.
- Maintained complete confidentiality in guest matters in line with spa policy.
- Upheld sterilisation standards for equipment and tools to meet spa's policies and procedures.
- Provided makeup advice to clients for enhancing eyelashes appearance.
- Applied synthetic fibre eyelash extensions glued onto existing lashes for beauty.
- Educated clients about proper lash aftercare to maintain durability.
- Maintained sanitary conditions in salon to prevent and curb spreading infections.
- Provided accurate and detailed descriptions of treatments, services and hours of operations to customers.
- Applied artificial lashes to clients to enhance natural appearance and beauty.
- Participated in staff meetings and training to improve services.
- Cleaned up working area and disposed of used supplies to maintain safe working environment.
- Developed personalised and professional relationships with regular guests to promote client loyalty.
- Responded to guests' requests for complete satisfaction.
- Consulted with clients and made recommendations to achieve desired results.
- Maintained adequate stock supplies through daily inventory management.
VIRGIN ATLANTIC CABIN CREW
VIRGIN ATLANTIC
HEATHROW AIRPORT, City of London
06.2004 - 07.2007
- Attended training to deliver range of professional treatments offered by salon.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Input bookings into computer system at reception.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Regularly monitored cabin throughout flight to verify security.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Greeted passengers upon boarding and exiting aircraft.
- Administered first aid on passengers experiencing medical emergencies.
- Helped passenger with diverse comfort requests and answered questions.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
Education
NVQ Level 3 - beauty therapy
level 2 and 3 beauty therapy
bedford 09/1999 - 05/2003
Skills
- POS Software proficiency
- Eyelash extensions
- Appointments management
- Consultative sales
- Eyelash treatments
- Sanitation standards
- Cosmetic sales
- Marketing familiarity
- Customer consultation
- Product expertise
- Trend expert
- Outstanding client retention
- Relationship building and management
- Customer buying habits
- Data entry
- Report generation
- Stock management
- Quality Control
- Shipping and receiving
- Key holder
- High-value project management
- Stockroom procedures
- Customer relations
- Order fulfillment
- Sales expertise
- Stocking and replenishing
- Account management
Languages
English
Beginner
Timeline
Eyelash technician
self employed
02.2014 - Current
VIRGIN ATLANTIC CABIN CREW
VIRGIN ATLANTIC
06.2004 - 07.2007
NVQ Level 3 - beauty therapy
level 2 and 3 beauty therapy
09/1999 - 05/2003
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