Summary
Overview
Work history
Education
Skills
Languages
Timeline
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GEMMA JONES

WILDEN,Bedford

Summary

Hardworking lash technician bringing 20+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

19
19
years of professional experience

Work history

Eyelash technician

self employed
bedford, Bedford
02.2014 - Current
  • Trimmed and styled natural lashes to create desired shape and length.
  • Cleaned clients' lashes with disinfection solutions to remove germs and bacteria.
  • Operated phone system to answer questions and book appointments for existing clients.
  • Organised and set up mobile spas to promote treatments, services and product sales.
  • Maintained complete confidentiality in guest matters in line with spa policy.
  • Upheld sterilisation standards for equipment and tools to meet spa's policies and procedures.
  • Provided makeup advice to clients for enhancing eyelashes appearance.
  • Applied synthetic fibre eyelash extensions glued onto existing lashes for beauty.
  • Educated clients about proper lash aftercare to maintain durability.
  • Maintained sanitary conditions in salon to prevent and curb spreading infections.
  • Provided accurate and detailed descriptions of treatments, services and hours of operations to customers.
  • Applied artificial lashes to clients to enhance natural appearance and beauty.
  • Participated in staff meetings and training to improve services.
  • Cleaned up working area and disposed of used supplies to maintain safe working environment.
  • Developed personalised and professional relationships with regular guests to promote client loyalty.
  • Responded to guests' requests for complete satisfaction.
  • Consulted with clients and made recommendations to achieve desired results.
  • Maintained adequate stock supplies through daily inventory management.

VIRGIN ATLANTIC CABIN CREW

VIRGIN ATLANTIC
HEATHROW AIRPORT, City of London
06.2004 - 07.2007
  • Attended training to deliver range of professional treatments offered by salon.
  • Upsold products with detailed knowledge and persuasive sales techniques.
  • Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
  • Input bookings into computer system at reception.
  • Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
  • Followed company regulations and rules to promote a safe environment for travellers and employees.
  • Regularly monitored cabin throughout flight to verify security.
  • Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
  • Greeted passengers upon boarding and exiting aircraft.
  • Administered first aid on passengers experiencing medical emergencies.
  • Helped passenger with diverse comfort requests and answered questions.
  • Checked cabin regularly for upkeep requirements and maintained clean, tidy space.

Education

NVQ Level 3 - beauty therapy

level 2 and 3 beauty therapy
bedford
09/1999 - 05/2003

Skills

  • POS Software proficiency
  • Eyelash extensions
  • Appointments management
  • Consultative sales
  • Eyelash treatments
  • Sanitation standards
  • Cosmetic sales
  • Marketing familiarity
  • Customer consultation
  • Product expertise
  • Trend expert
  • Outstanding client retention
  • Relationship building and management
  • Customer buying habits
  • Data entry
  • Report generation
  • Stock management
  • Quality Control
  • Shipping and receiving
  • Key holder
  • High-value project management
  • Stockroom procedures
  • Customer relations
  • Order fulfillment
  • Sales expertise
  • Stocking and replenishing
  • Account management

Languages

English
Beginner

Timeline

Eyelash technician

self employed
02.2014 - Current

VIRGIN ATLANTIC CABIN CREW

VIRGIN ATLANTIC
06.2004 - 07.2007

NVQ Level 3 - beauty therapy

level 2 and 3 beauty therapy
09/1999 - 05/2003

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GEMMA JONES