STEPHANIE AGHA
London,United Kingdom
Summary
Resourceful and motivated graduate with hands-on experience in sales support, legal advisory, and client-facing roles across both corporate and academic environments. Proven ability to build strong relationships, communicate effectively, and thrive in dynamic, fast-paced settings. Skilled in legal research, administrative coordination, and cross-functional teamwork. Known for a proactive mindset, attention to detail, and a positive, collaborative approach to solving problems and delivering results.
Overview
6
6
years of professional experience
Work history
Junior Sales Support Specialist
Stingray Digital International Ltd
Hammersmith, United Kingdom
10.2024 - 01.2025
- Developed product knowledge for effective customer service.
- Provided administrative support to the sales team, including preparing sales documents, proposals, and presentations.
- Coordinated with the sales managers and deployment teams on new products and service terminations.
- Ensured the timely delivery of products and services through cross-department collaboration.
- Handled customer inquiries and resolved issues promptly to ensure customer satisfaction.
- Tracked sales performances and created reports on findings.
- Researched new markets and potential clients, supporting and carrying out lead generation.
- Identified relevant trade shows to target emerging verticals and opportunities.
- Stayed updated on product development and communicated insights to the sales team.
- Collaborated with the marketing department for promotional campaigns.
- Joined marketing meetings to gain insight on the inner workings of the marketing team.
Student Ambassador
University of Essex
Colchester, United Kingdom
10.2023 - 07.2024
- Utilising customer service skills to provide prospective students and their parents with tours of the university's accommodations.
- Greeted and welcomed tour groups upon their arrival at designated start points.
- Acquired and provided comprehensive knowledge of the university's accommodations.
- Utilised customer service skills to create a comfortable atmosphere which encouraged prospective students and parents to ask questions during the tours.
- Utilised sales skills to pitch the university's accommodations in a professional manner.
Volunteer Legal Advisor
University of Essex Law Clinic
Colchester, United Kingdom
10.2021 - 01.2024
- Worked on real-life cases and delivered free legal advice to vulnerable clients under professional supervision. These cases included, but were not limited to, housing, immigration and family law.
- Created a welcoming and calm environment for clients thereby building a trusting, professional client relationship leading to clients opening up about their legal situation.
- Drafted legal advice letters with thoroughly researched and relevant advice within set deadlines.
- Used Microsoft Word and Zoom for remote client meetings and casework.
- Served as team secretary, taking meeting minutes and supporting team coordination.
- Adhered to strict, non-negotiable deadlines, in a timely fashion, keeping clients informed regularly.
- Co-led the LGBTQ+ Rights Project, acting as a link between the academic leaders and project members.
- Interviewed guests for the LGBTQ+ Rights podcast.
Student Engagement Ambassador
University of Essex
Colchester, United Kingdom
01.2023 - 04.2023
- Boosted student engagement and promoted events by creating content for the law school's social media channels (TikTok, Instagram).
- Organised law school events, handling logistics such as venues, catering and communication. Some examples of events are: the staff Christmas party, the postgraduate cultural pizza party and the Undergraduate Social mixer.
- Developed confidence communicating with lecturers and team leads while assisting with placing orders for lecturers' business cards, booking transportation and hotel rooms for visiting lecturers.
- Served as a virtual host during hybrid meetings, relaying student questions to the speakers.
- Authored student blog posts and contributed to the Law School newsletter.
- Carried out administrative tasks, such as booking transportation and accommodation for guest speakers at the Law School, and assisting lecturers with placing orders for items such as business cards.
- Liaised with the accounts team to ensure that event costs remained within the allocated budget.
Volunteer Sales Assistant
British Heart Foundation
Dorking, United Kingdom
06.2019 - 07.2020
- Interacted with customers on the shop floor and addressed questions, complaints and issues.
- Ensured that the shop was clean, shelves were stocked, and stock was rotated effectively while unpacking and arranging stock into styles and sizes.
- Aided in the sorting of donated items in order to find items suitable for the shop floor.
- Handled the tagging and steaming of clothes to be displayed on shop floor.
- Arranged merchandise and ensured attractive displays and dressed mannequins in ways that visually appealed to customers.
- Liaised with a diverse range of customers and assisted customers in finding accurate sizes, styles and colours for clothing and merchandise.
Education
LLB - Law
University of Essex
Colchester, Essex 10/2021 - 07/2024
Skills
Interpersonal & Communication
- Team collaboration and confident communicator
- Public speaking and presentation
- Strong writing and active listening skills
Research & Analysis
- Legal research and market analysis
- Logical reasoning and critical thinking
- Ability to interpret and explain complex information
Technical Proficiency
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Zoom
- Social media content creation (TikTok, Instagram, X)
Timeline
Junior Sales Support Specialist
Stingray Digital International Ltd
10.2024 - 01.2025
Student Ambassador
University of Essex
10.2023 - 07.2024
Student Engagement Ambassador
University of Essex
01.2023 - 04.2023
Volunteer Legal Advisor
University of Essex Law Clinic
10.2021 - 01.2024
Volunteer Sales Assistant
British Heart Foundation
06.2019 - 07.2020
LLB - Law
University of Essex
10/2021 - 07/2024
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