Rebecca Weatherley

During my time at UsayCompare i have worked my way up though different sectors of the company- Starting my career in Admin as Customer Service Advisor and Renewals Assignor.
Progressed to Renewals Coordinator role within Sales Renewals, Where i handle a large number of clients each month, this involved fulfilling any requests from the clients, liaising with insurance providers for optimal quotes and discounts on behalf of clients.

I also maintained a group inbox, ensuring effective communication with clients and other sectors of the company.

I also assisted with completing ad hoc assignments for senior advisors and managers to support service delivery.
Organised internal task distribution to optimise team performance.

Care Assistant – Residential Care Home

• Provide personal and professional care to residents, ensuring dignity, respect, and comfort at all times.
• Assist with daily living activities including washing, dressing, mobility support, incontinence care, and administering medication.
• Support residents with meals, hydration, and maintaining a safe and clean living environment.
• Build positive relationships with residents and their families, offering companionship and emotional support.
• Work collaboratively with colleagues as part of a team to deliver consistent, high-quality care across shifts.
• Undertake regular training in infection control, medication handling, moving and handling, dementia awareness, and first aid.
• Adapt to changing care needs, including supporting residents with varying levels of independence and complex health conditions.
• Maintain accurate records, including care plans, risk assessments, and daily notes, to ensure compliance and continuity of care.
• Contribute to activities and wellbeing programs to enhance residents’ quality of life.

Domiciliary Care Worker

• Provide personal and professional care to clients in their homes, ensuring dignity and respect at all times.
• Deliver a range of care services including personal care, washing and dressing, incontinence support, and medication assistance.
• Travel between client homes to support a diverse client base of 25+ individuals with varying care needs.
• Work effectively both as part of a team/duo and independently, demonstrating strong time management skills.
• Manage the Out of Hours On-Call desk during nights and weekends, coordinating urgent client and staff needs.
• Complete regular training courses in infection control, medication, moving and handling, dementia care, and first aid.
• Adapted to new environments during the coronavirus pandemic, working across different council areas and supporting new clients.
• Took responsibility for weekly testing and PPE collection for team members to ensure safety and compliance.
• Handle client paperwork, including risk assessments and client reviews, to maintain accurate records and support care planning.

• Delivered customer relations and administrative support within a large team supporting Cisco technology distribution.
• Utilised software applications including SAP and Excel to manage orders and maintain accurate records.
• Managed multiple inboxes to ensure timely responses and effective communication with customers and internal teams.
• Provided daily updates and assistance to customers via phone and email, ensuring a high level of service.
• Multitasked across various responsibilities while maintaining strong attention to detail and accuracy.