STEPH MADDOX
London
Summary
Versatile professional with over 20 years of experience supporting executive leaders and teams. Skilled in anticipating needs, streamlining priorities, and fostering supportive environments. Focused on contributing to organisations that create positive impact and cultivate cultures where people and purpose thrive.
Overview
23
23
years of professional experience
Work History
Project Manager
HILLSONG UK
London
01.2020 - 01.2021
- Project managed the conceptual development, filming, and editing of real stories to both inspire others and drive engagement in ongoing initiatives.
- Achieved Monday.com certification and successfully onboarded multiple departments.
- Coordinated COVID-safe logistics, liaising with local authorities and external venues to ensure compliance with health regulations.
- Exercised pastoral care by shaping each story to honour contributors' experiences and considering its potential impact on audiences.
Producer
HILLSONG UK
London
01.2017 - 01.2021
- Produced and managed all aspects of a biweekly podcast, achieving 10,000+ listens per episode and exploring life’s challenges, joys, and lessons learned.
- Mentored and trained a volunteer team in technical setup, hospitality, photography, videography, and social media, fostering their independence and skill development.
Service Manager
LONDON CITY CARE & SUPPORT SERVICES
London
09.2025 - Current
- Delivered high-quality, person-centred care and safeguarding across eight supported accommodations and care homes for young people and adults in South London.
- Organised financial and project management tools to optimise operations in emerging small businesses.
- Implemented effective team management strategies to enhance service delivery in various settings.
Producer & Project Manager
HILLSONG UK
London
01.2017 - 09.2025
- Directed end-to-end development of educational videos and study notes for practical life skills.
- Coordinated 39 staff, 7 contractors, and 30 volunteers to create diverse educational resources.
- Oversaw concept development, creative direction, branding, set design, film editing, and graphic design.
- Managed budget consistently delivering projects under financial constraints.
- Implemented user-centered design principles to improve project quality and consistency across experiences.
Financy & Bursary Manager
AMPLIFIED ARTS ACADEMY
London
01.2017 - 01.2019
- Oversaw financial operations of academy, including invoicing, payroll, budgets for operations & events, and sales management to ensure fiscal responsibility
- Engaged with parents applying for bursaries, using sensitivity to assess their circumstances and allocate bursary awards
Sisterhood Assistant Director
JAMES RIVER CHURCH
Ozark, Missouri
01.2016 - 12.2016
- Executed two consecutive three-day conferences for over 8,000 women.
- Managed multiple budgets, including one exceeding $1 million for a large interdepartmental event.
- Oversaw eight staff members and over 250 volunteers to align with church vision.
- Communicated project goals effectively in large gatherings, prioritizing individual attendee engagement.
- Chaired meetings, presenting reports and updates to keep team members informed and engaged.
- Coordinated with senior management to align departmental goals with organisational objectives.
- Helped manage budget, tracking expenditure to keep expenses within budget.
- Led multi-disciplinary teams to deliver projects on time, within budget, and to specified quality standards.
- Fostered strong relationships with stakeholders, ensuring clear communication and alignment of expectations.
Atmosphere & Decor Coordinator
JAMES RIVER CHURCH
Ozark, Missouri
01.2009 - 01.2010
- Designed installed special decor & stage designs throughout 2 large-scale venues
- Recruited and led teams of volunteers and skilled labourers to design and install projects, enhancing overall event aesthetics.
- Ensured 5-star standards for guest experiences across venues by optimising visual aesthetics, music, lighting, and flow during all weekly services.
- Proactively troubleshot and resolved real-time issues during services and large-scale events.
Administrative Assistant
JAMES RIVER LEADERSHIP COLLEGE
Ozark, Missouri
01.2007 - 01.2008
- Led start up of college, managing applications and admissions processes, developing marketing materials, organising recruitment trips, and creating detailed budget adopted as a model by other departments
- Met with students for recruitment, provided mentoring, counselling, and supported personal development
Teacher's Aide
WATKINS ELEMENTARY SCHOOL
Springfield, Missouri
01.2006 - 01.2007
- Supported students needing additional assistance through tailored one-on-one sessions in a low-income school environment
Volunteer Chaplain
THE GIRLS VILLA
Bartow, Florida
01.2003 - 01.2004
- Spoke in nursing homes, juvenile detention facilities, and other small group settings, which led to being asked to serve as a chaplain in a residential treatment centre for at-risk girls aged 10–18.
- Conducted Sunday services and facilitated weekly small group and one-on-one sessions, fostering spiritual growth, and personal development among the girls.
Education
PGCert - Psychology & Neuroscience of Mental Health
01.2023
BS - Pastoral Ministries & Psychology
01.2005
Skills
- Project management
- Budget management
- Quality assurance
- Staff oversight
- Stakeholder engagement
- Problem solving
- Strategic planning
- Service-orientated
- Trust building
- Emotional intelligence
Budgeting and forecasting
Quality assurance techniques
Vendor relationship management
Effective delegation
Cultural sensitivity
Public speaking
Proactive initiative
Cultural awareness
Project coordination
Budgeting and fiscal reporting
Effective communication
Self-motivation
Time-management
Invoice processing
Resourcefulness
Creative thinking
Customer Service
Quality Assurance
Positive attitude
Strategic thinking
Cross functional collaboration
Analytical-thinking
Decision making
Customer service orientation
Customer engagement
Relationship-building
Team Leadership
Active listening
Delegating tasks
Proactive approach
Project management software
Additional information
2 teens, 1 pup, Panama City, Panama, Dual citizen & right to work in the USA & UK, Bilingual in English & Spanish (conversational), Thank you for considering me for your team. I look forward to connecting with you!
Languages
English
First Language
Spanish
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Manager - LONDON CITY CARE & SUPPORT SERVICES
09.2025 - Current
Project Manager - HILLSONG UK
01.2020 - 01.2021
Producer - HILLSONG UK
01.2017 - 01.2021
Producer & Project Manager - HILLSONG UK
01.2017 - 09.2025
Financy & Bursary Manager - AMPLIFIED ARTS ACADEMY
01.2017 - 01.2019
Sisterhood Assistant Director - JAMES RIVER CHURCH
01.2016 - 12.2016
Atmosphere & Decor Coordinator - JAMES RIVER CHURCH
01.2009 - 01.2010
Administrative Assistant - JAMES RIVER LEADERSHIP COLLEGE
01.2007 - 01.2008
Teacher's Aide - WATKINS ELEMENTARY SCHOOL
01.2006 - 01.2007
Volunteer Chaplain - THE GIRLS VILLA
01.2003 - 01.2004
King's College London - PGCert, Psychology & Neuroscience of Mental Health
Southeastern University - BS, Pastoral Ministries & Psychology