Stelyana Neycheva
CHESTER,Cheshire
Summary
Diligent Housekeeping Supervisor with extensive expertise motivating teams to achieve outstanding quality standards. Dedicated to smooth operational running of hotels through strategic operational planning, overseeing activities for team of 25+ to uphold stringent standards.
Overview
2
2
years of professional experience
Work history
Head of housekeeping
Clarity Housekeeping Ltd /The Queens Hotel Chester
Chester, Cheshire
04.2023 - Current
- Expertly managed daily activities of 25+ housekeeping staff.
- Inspected 70-221 finished rooms per day to maintain first-class housekeeping standards.
- Recruited and trained housekeeping staff over period.
- Cost-effectively managed housekeeping budgets
- Responded quickly to customer requests for linen, towel and toiletry replacements.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Laundered items within set timeframes to meet hotel demands.
- Replenished guest mini bars and fridges and recorded items consumed for billing.
- Updated training programmes to enhance employee performance.
- Audited rooms after cleaning to check cleanliness standards.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Managed cleaning product stock in line with COSHH regulations.
- Actioned customer feedback to improve satisfaction ratings.
Head of housekeeping
Clarity Housekeeping Ltd / Roomzzz Hotel Chester
Chester, Cheshire
08.2022 - 02.2023
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Delivered faultless cleanliness standards and exceptional guest care.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Provided high-quality cleaning services on 64 rooms daily, working efficiently to meet timeframe demands.
Housekeeping supervisor
Clarity Housekeeping Ltd / Roomzzz Chester Hotel
Chester, Cheshire
12.2021 - 08.2022
- Laundered items within set timeframes to meet hotel demands.
- Replenished guest mini bars and fridges and recorded items consumed for billing.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
Room attendant
Clarity Housekeeping Ltd/ Roomzzz Hotel Chester
Chester, Cheshire
09.2021 - 12.2021
- Restocked, refreshed and sanitised bathroom facilities.
- Reported breakages to supervisor.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Made beds and changed sheets and pillow cases to hotel standards.
- Emptied and cleaned trash cans following procedures.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Cleaned and dried windows, mirrors and glass surfaces.
- Safely stored cleaning solutions, equipment and chemicals.
- Worked quickly to complete cleaning within allotted timeframes.
- Spot cleaned and sanitised high-touch areas.
- Dusted countertops, ceilings and furniture for pristine environment.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Correctly used colour-coded equipment.
Skills
- Lost property handling
- Covid-19 cleaning and disinfection protocols
- COSHH regulations knowledge
- Staffing schedules
- Room inspection techniques
- Cleaning schedule development
- Departmental supervision
- Deep cleaning projects
- Stock control systems
- Performance goal setting
- Housekeeping staff training
- Sanitation management
- Deep cleaning
- Room inspections
- Chemical safety
- Training and development
- Payroll understanding
- Time management
- Housekeeping supply management
- Chemical storage
Languages
Bulgarian
Native
English
Upper intermediate (B2)
Timeline
Head of housekeeping
Clarity Housekeeping Ltd /The Queens Hotel Chester
04.2023 - Current
Head of housekeeping
Clarity Housekeeping Ltd / Roomzzz Hotel Chester
08.2022 - 02.2023
Housekeeping supervisor
Clarity Housekeeping Ltd / Roomzzz Chester Hotel
12.2021 - 08.2022
Room attendant
Clarity Housekeeping Ltd/ Roomzzz Hotel Chester
09.2021 - 12.2021
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