Simona-Elena Toader
Haywards Heath,West Sussex
Summary
Organised, focused and reliable in exceeding expectations for quality, safety and efficiency. Goal-driven with strong background in managing busy times. Security-conscious with a flexible and resourceful approach. Customer-oriented, able to coordinate multiple tasks in fast-paced settings. Friendly with strong communication skills across multiple company levels. Experienced in handling money, helping customers and working at high tempo. Dedicated and enthusiastic to accomplish customer satisfaction. Passionate, with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hardworking supervision professional inspiring housekeeping teams to achieve spotless results. Planned and coordinated staff and resources proactively to achieve daily targets. Set first-class hygiene and sanitation standards to maintain health and safety compliance.
Overview
15
15
years of professional experience
Work history
Head housekeeper
Whitbread PLC
Haywards Heath, West Sussex
2023.04 - Current
- Received cleaning supply deliveries, checking products delivered against order forms to verify accuracy.
- Consistently exceeded safety audit goals, conducting random room inspections to verify execution of tasks to quality standards.
- Facilitated smooth day-to-day operations, coordinating with reception and reservations to ensure impeccable service delivery.
- Drove continuous improvement of service quality, establishing measurable performance and development goals for each team member.
- Interviewed, recruited and mentored new hires to successfully pass their probation period.
- Managed and supervised a team of housekeeping staff to consistently exceed guest expectations.
- Ensured operational efficiencies during high volume periods by assisting housekeeping staff stripping and cleaning rooms.
- Actioned customer feedback to improve satisfaction ratings.
- Led housekeeping teams within busy room hotels.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Placed orders for housekeeping supplies and guest toiletries to maintain optimal inventory levels.
- Maintained optimal staffing levels by accurately assessing staffing needs and developing maximally effective shift schedules.
Duty Manager
Whitbread PLC
Haywards Heath, UK
2022.12 - Current
- Coordinated daily activity using organisation and planning abilities for smooth-running business operations.
- Directed teams handling various operations in fast-paced environments.
- Followed company compliances and industry-set standards.
- Checked equipment for faults, flaws or defects and scheduled maintenance operations to fix issues
- Used proactive problem-solving skills to resolve issues quickly and effective
Night Receptionist
Whitbread PLC
Haywards Heath, UK
2021.02 - 2022.12
- Used CCTV systems to closely monitor hotel safety and security.
- Activated customer room keys through, electronic key card systems.
- Managed customer check-in processes, securing required payments.
- Carried out end-of-day account activities.
- Dealt with guest complaints calmly, positive and professionally.
Housekeeping Cleaner
Whitbread PLC
Haywards Heath, UK
2020.02 - 2021.02
- Cleaned rooms to satisfaction of clients and management.
- Demonstrated professional cleaning services.
- Ensured safety and privacy while performing cleaning duties.
Cashier
KFC
Burgess Hill, UK
2019.04 - 2020.02
- Processed payments by cash or credit and debit card to complete transactions.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained clean, tidy and organised areas.
Security Receptionist
BGS
Bucharest, Romania
2008.10 - 2019.03
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Processed and distributed incoming correspondence to relevant contractors.
- Filed and maintained invoices, customer records and other paperwork.
Education
Apprenticeship Level 3 Housekeeping Management
Haywards Heath, West Sussex 2024.01 -
English and Maths Level1 - Apprenticeship
City & Guilds
2022
Make UP Artist - Make UP Industry
Andra Make Up SRL
Bucharest, Romania2016
Security Agent Qualification - Security
BGS Security Division
Bucharest, Romania2011
Mechanical Machining Technician - College
Technical College "Miron Nicolescu"
Bucharest ,Romania2005
Skills
- Service coordination
- Staff leadership
- Customer relations
- Filing paperwork
- Meticulous and organised
- Payment processing
- Security monitoring
- Clean and tidy nature
- Proactive problem-solving
- Detail-oriented
- Professional and smart presentation
- Friendly customer service
- Excellent oral and written communication
- English language fluency
- Professional and smart presentation
- Friendly customer service
- Excellent oral and written communication
- English language fluency
- Housekeeping staff training
- Chemical storage
- Staffing schedules
- Lost property handling
- Time management
- Inspiring leadership style
- Payroll understanding
- Meticulous housekeeping standards
- Linen management
- Departmental supervision
- Professional and smart presentation
- Friendly customer service
- Excellent oral and written communication
- English language fluency
Languages
English
Fluent
Timeline
Apprenticeship Level 3 Housekeeping Management
2024.01 -
Head housekeeper
Whitbread PLC
2023.04 - Current
Duty Manager
Whitbread PLC
2022.12 - Current
Night Receptionist
Whitbread PLC
2021.02 - 2022.12
Housekeeping Cleaner
Whitbread PLC
2020.02 - 2021.02
Cashier
KFC
2019.04 - 2020.02
Security Receptionist
BGS
2008.10 - 2019.03
English and Maths Level1 - Apprenticeship
City & Guilds
Make UP Artist - Make UP Industry
Andra Make Up SRL
Security Agent Qualification - Security
BGS Security Division
Mechanical Machining Technician - College
Technical College "Miron Nicolescu"