Steffiane Gemmell
Durham
Summary
A dedicated and reliable professional with experience across care, supported accommodation, hospitality, and retail environments. Skilled in supporting vulnerable individuals, promoting independence, and maintaining safe, structured environments. Demonstrates strong communication and relationship-building skills, with the ability to manage challenging situations calmly and professionally. Adaptable and dependable, with a strong understanding of safeguarding and a commitment to delivering high standards of care and support. I hold a full clean UK driving licence.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Specialist Support Worker
ROC Transitions
Newton Aycliffe, Durham
09.2025 - Current
- Provide person-centred support to young people aged 16–18 transitioning to independent living
- Develop essential life skills including budgeting, cooking, cleaning, and tenancy responsibilities
- Build positive, professional relationships to support emotional wellbeing and personal development
- Follow safeguarding procedures and support vulnerable individuals in line with current legislation
- Maintain accurate records, support plans, and risk assessments
- Encourage independence while ensuring a safe, structured environment
- Work collaboratively with social workers, external agencies, and professionals to achieve positive outcomes
Bar supervisor
The Miners Arms
Skelton, Redcar and Cleveland
01.2025 - 08.2025
- Manage daily bar operations, ensuring excellent customer service
- Act as key holder, responsible for opening and closing the premises
- Complete cash handling procedures, including cashing up and reconciliation
- Maintain stock levels and oversee ordering
- Ensure high standards of cleanliness and health & safety compliance
- Supervise staff and manage customer interactions professionally
- Ensure compliance with licensing laws and company policies
Domiciliary care assistant
CARE 24/7
Redcar, Redcar and Cleveland
01.2023 - 08.2025
- Delivered high-quality care and support tailored to individual client needs
- Administered medication in line with policies and procedures
- Built strong, trusting relationships with clients to support wellbeing
- Maintained accurate and up-to-date documentation and care records
- Followed safeguarding procedures to ensure client safety and welfare
- Supported clients with daily living tasks including cooking, cleaning, and personal care
- Promoted independence and dignity in all aspects of care
- Ensured compliance with the Care Act and relevant legislation
Retail worker
Wine Lodge
Redcar, Redcar and Cleveland
03.2018 - 04.2020
- Provided excellent customer service and built strong customer relationships
- Managed stock control, replenishment, and stock checks
- Handled cash transactions and end-of-day cashing up
- Maintained store cleanliness and presentation standards
- Acted as key holder, responsible for opening and closing the store
- Followed company policies and procedures at all times
Education
Studied Social Work -
Teesside University
Middlesbrough 09.2018 - 04.2020
Access to Higher Education Diploma - Humanities and Social Sciences
Middlesbrough College
Middlesbrough 09.2017 - 06.2018
Skills
- Safeguarding & Child Protection
- Supporting Young People (16–18)
- Behaviour Management & De-escalation
- Person-Centred Support
- Promoting Independence & Life Skills
- Communication & Relationship Building
- Multi-Agency Working
- Record Keeping & Documentation
Certification
NHS Oliver McGowan Training on Learning
Disability and Autism
COSHH Training.
Basic Life Support
Fire Support
GDPR and Basic Protection
First Aid
Personal Compliance Courses
Timeline
Specialist Support Worker
ROC Transitions
09.2025 - Current
Bar supervisor
The Miners Arms
01.2025 - 08.2025
Domiciliary care assistant
CARE 24/7
01.2023 - 08.2025
Studied Social Work -
Teesside University
09.2018 - 04.2020
Retail worker
Wine Lodge
03.2018 - 04.2020
Access to Higher Education Diploma - Humanities and Social Sciences
Middlesbrough College
09.2017 - 06.2018