Summary
Overview
Work history
Education
Skills
LANGUAGES
References
Timeline
Generic
Stefany  Atanasova

Stefany Atanasova

London

Summary

Dynamic professional with a strong foundation in leadership, communication, and critical thinking,passionate about luxury hospitality. Adept at problem solving and team work, consistently demonstrating responsibility and creativity. Proven ability to excel in interpersonal interactions, driving successful outcomes in various projects.

Overview

6
6
years of professional experience

Work history

Receptionist

The Yoga Quarter
11.2023 - 01.2025
  • Responsible for opening and closing procedures, guest check-in and out, student health and safety, and managing volunteers. Complaints, studio upkeep, actively working with management, teachers, and team members.
  • Handled appointment scheduling to ensure smooth daily operations.

Head Waitress /Supervisor

The Shard
03.2022 - 11.2023
  • Welcoming guests and providing impeccable silver service. Managing high profile clients, organising events, ensuring all procedures are followed and guest satisfaction has been achieved.
  • Creating inviting atmosphere for customers throug professional, courteous approach.

Customer sales associate

Harrods
09.2019 - 06.2021
  • Front of house, hosting and assisting guests and team members with any needs. Driving sales.
  • Provided product knowledge to customers, influenced purchasing decisions.
  • Managed over 40 customer calls per day increased sales by 15 /%

Guest relations manager/Wellbeing ambassador

Montcalm Chilworth
05.2019 - 09.2020
  • Wellbeing ambassador. Dealing with high profile guests. Working closely with reception team, welcoming guests in as well as checking them in and out. Handling complaints. Attention to details. Teaching yoga on a daily basis.
  • Collaborated closely with other department managers to ensure seamless operation across different services.

Education

Language - German

Diploma
Bulgaria,city of Varna
1999 - 2002

Voluntary Social Year - Hospital for emergency medical assistance of the professional association Hamburg

German Red Cross
Germany ,Hamburg
2002 - 2004

NVQ Level 3 nursing assistant - Medicine

University of Hamburg
Germany Hamburg
2004 - 2009

Reception Training Opera PMS - Hospitality

Berkeley Hotel
London

Hospitality

Bulgari Hotel
London

Graduate Yoga Teacher in Hot Yoga -

The Yoga Quarter
London

Skills

  • Leadership
  • Communication
  • Critical Thinking
  • Problem Solving
  • Team work
  • Responsibility
  • Creativity
  • Interpersonal

LANGUAGES

English
Bulgarian
German
Russian
Greek

References

References available on request

Timeline

Receptionist

The Yoga Quarter
11.2023 - 01.2025

Head Waitress /Supervisor

The Shard
03.2022 - 11.2023

Customer sales associate

Harrods
09.2019 - 06.2021

Guest relations manager/Wellbeing ambassador

Montcalm Chilworth
05.2019 - 09.2020

Language - German

Diploma
1999 - 2002

Voluntary Social Year - Hospital for emergency medical assistance of the professional association Hamburg

German Red Cross
2002 - 2004

NVQ Level 3 nursing assistant - Medicine

University of Hamburg
2004 - 2009

Reception Training Opera PMS - Hospitality

Berkeley Hotel

Hospitality

Bulgari Hotel

Graduate Yoga Teacher in Hot Yoga -

The Yoga Quarter
Stefany Atanasova