Stefany Atanasova
London
Summary
Dynamic professional with a strong foundation in leadership, communication, and critical thinking,passionate about luxury hospitality. Adept at problem solving and team work, consistently demonstrating responsibility and creativity. Proven ability to excel in interpersonal interactions, driving successful outcomes in various projects.
Overview
6
6
years of professional experience
Work history
Receptionist
The Yoga Quarter
11.2023 - 01.2025
- Responsible for opening and closing procedures, guest check-in and out, student health and safety, and managing volunteers. Complaints, studio upkeep, actively working with management, teachers, and team members.
- Handled appointment scheduling to ensure smooth daily operations.
Head Waitress /Supervisor
The Shard
03.2022 - 11.2023
- Welcoming guests and providing impeccable silver service. Managing high profile clients, organising events, ensuring all procedures are followed and guest satisfaction has been achieved.
- Creating inviting atmosphere for customers throug professional, courteous approach.
Customer sales associate
Harrods
09.2019 - 06.2021
- Front of house, hosting and assisting guests and team members with any needs. Driving sales.
- Provided product knowledge to customers, influenced purchasing decisions.
- Managed over 40 customer calls per day increased sales by 15 /%
Guest relations manager/Wellbeing ambassador
Montcalm Chilworth
05.2019 - 09.2020
- Wellbeing ambassador. Dealing with high profile guests. Working closely with reception team, welcoming guests in as well as checking them in and out. Handling complaints. Attention to details. Teaching yoga on a daily basis.
- Collaborated closely with other department managers to ensure seamless operation across different services.
Education
Language - German
Diploma
Bulgaria,city of Varna 1999 - 2002
Voluntary Social Year - Hospital for emergency medical assistance of the professional association Hamburg
German Red Cross
Germany ,Hamburg 2002 - 2004
NVQ Level 3 nursing assistant - Medicine
University of Hamburg
Germany Hamburg 2004 - 2009
Reception Training Opera PMS - Hospitality
Berkeley Hotel
LondonHospitality
Bulgari Hotel
London Graduate Yoga Teacher in Hot Yoga -
The Yoga Quarter
London Skills
- Leadership
- Communication
- Critical Thinking
- Problem Solving
- Team work
- Responsibility
- Creativity
- Interpersonal
LANGUAGES
English
Bulgarian
German
Russian
Greek
References
References available on request
Timeline
Receptionist
The Yoga Quarter
11.2023 - 01.2025
Head Waitress /Supervisor
The Shard
03.2022 - 11.2023
Customer sales associate
Harrods
09.2019 - 06.2021
Guest relations manager/Wellbeing ambassador
Montcalm Chilworth
05.2019 - 09.2020
Language - German
Diploma
1999 - 2002
Voluntary Social Year - Hospital for emergency medical assistance of the professional association Hamburg
German Red Cross
2002 - 2004
NVQ Level 3 nursing assistant - Medicine
University of Hamburg
2004 - 2009
Reception Training Opera PMS - Hospitality
Berkeley Hotel
Hospitality
Bulgari Hotel
Graduate Yoga Teacher in Hot Yoga -
The Yoga Quarter
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