Stefan Gissie
Manchester,Lancashire
Summary
Driven individual eager to contribute strong communication and organizational skills. Proactively addresses challenges and meets established metrics with minimal supervision. Frequently commended for strong critical-thinking skills and team working skills.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Team Member
Greggs
Manchester, Lancashire
11.2011 - 01.2016
- Offered exceptional customer service with strong product knowledge.
- Collaborated and offered support with extra tasks to meet team goals.
- Prepared and packaged orders with precise presentation skills.
- Demonstrated proper food handling and safety standards.
- Warmly greeted customers and proactively reduced wait times.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Completed opening and closing checklists to create welcoming store environment.
- Advised customers on menu queries, recommendations and dietary and allergy concerns.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
Customer Service
The Automobile Association
Manchester, Lancashire
01.2016 - 08.2017
- Investigated and solved customer service complaints through root cause analysis.
- Provided input into company strategy and objectives, overseeing KPI attainment for department.
- Supported customer service staff with duties during peak periods and staff absences.
- Drove culture of customer excellence and continuous improvement within department
- Managed customer flow to guarantee first-class service.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
Case Management Support Officer
Manchester City Council
Manchester , Lancashire
08.2017 - 01.2019
- Owned financial management to deliver social services within budget and in compliance with financial reporting standards.
- Anticipated staff and resource requirements to facilitate smooth execution of social care services.
- Monitored recordkeeping to enforce high standards of document control and champion transparency.
- Promoted safeguarding standards in line with updated regulations to help protect from risk.
- Providing support and allocated work to the Case Management Officers carrying out care assessments
Data Assistant
Manchester City Council
Manchester, Lancashire
01.2019 - 03.2022
- Responsible for processing student data and making sure this information was accurate
- Transferred data from physical copies to electronic records.
- Met productivity goals through swift, precise data entry.
- Kept optimal data quality levels to prevent critical errors and support team performance targets.
- Helped establish and maintain successful data entry standards meeting organisational needs.
- Input accurate data using manual and automated means, consistently meeting targets.
- Followed consistent quality processes to maintain data integrity.
EHCP Coordinator
Manchester City Council
Manchester , Lancashire
03.2022 - Current
- Responsible for coordinating the 20 week process for EHCP Assessments
- Responsible for contacting educational establishments for information as part of a EHCP Assessment
- Responsible for writing EHCP Plans
- Responsible for attending meetings on behalf of the Local Authority, if there are any disputes in relations to the EHCP at Mediations
- Scheduled meetings to discuss progress of projects and tasks.
- Offered guidance and advice to parents on educational and social matters relating to SEN students.
- Advised on required budgets to meet Special Educational Needs provisions.
- Built and maintained positive relationships with students and families, meeting evolving care demands.
Education
GCSEs -
St Matthew's RC High School
Manchester 09.2005 - 07.2010
A-Levels - Travel and Tourism
Loreto College
Manchester 09.2010 - 07.2012
Bachelor of Arts - Business Journalism
University of Huddersfield
Huddersfield 09.2012 - 07.2015
Skills
- Microsoft Office
- Deadline management
- HR policies and procedures
- Email inbox management
- Strategic planning
- Interpersonal Skills
- Team Working Skills
Timeline
EHCP Coordinator
Manchester City Council
03.2022 - Current
Data Assistant
Manchester City Council
01.2019 - 03.2022
Case Management Support Officer
Manchester City Council
08.2017 - 01.2019
Customer Service
The Automobile Association
01.2016 - 08.2017
Bachelor of Arts - Business Journalism
University of Huddersfield
09.2012 - 07.2015
Team Member
Greggs
11.2011 - 01.2016
A-Levels - Travel and Tourism
Loreto College
09.2010 - 07.2012
GCSEs -
St Matthew's RC High School
09.2005 - 07.2010
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