Summary
Overview
Education
Work history
Certification
Skills
Languages
Accomplishments
Hobbies
Timeline
SoftwareDeveloper

Zain Noor

London

Summary

Experienced Team Leader bringing a year of related experience. Motivated, conscientious worker confident in using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments.

Overview

2
2
years of professional experience
1
1
Certification

Education

Bachelor's - Engineering

University of Hertfordshire
09/2022 -

A-Levels - Pre-Engineering

Roots International School
Islamabad
06/2020 - 06/2022

GCSEs - Pre-Engineerig

Roots International School
Pakistan
06/2018 - 06/2021

Pearson Edexcel International - Pre-Engineering

Roots International School
Pakistan
01/2021 - 06/2021

Work history

Team Member

Kfc
Harlow
01.2023 - Current
  • Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Warmly greeted customers and proactively reduced wait times.
  • Offered exceptional customer service with strong product knowledge.
  • Demonstrated proper food handling and safety standards.
  • Enabled smooth operations during peak times by assisting in food preparation tasks.

Volunteer Internee

Waym Tech
Birmingham
06.2023 - 10.2023
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Completed work following safety rules for best working practices.
  • Minimized product damage, ensuring goods were correctly handled and stored to task specifications.

Call Centre Agent

Transcribians
London
12.2022 - 01.2023
  • I acknowledged outstanding problem-solving and communication skills to appease dissatisfied customers.
  • capable of handling high call volumes with accuracy and efficiency for optimum productivity.
  • Capability in increasing client retention by building instant rapport and establishing customer trust.
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Trained junior agents on customer service excellence, boosting customer satisfaction rates.

Teacher

Roots International School
Islamabad
08.2021 - 04.2022
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Collected, analyzed, and tracked data on student progress.
  • Designed innovative teaching techniques that earned positive feedback from school management.

Certification

Email Marketing Pivot Table Microsoft Excel VBA works Call Center Customer Service Best Academic Enrollment Certificates (1 year), April 2022 to PresentOnline Course from International Website UDEMY with trusted Certificate and total 18 hours program .

Skills

  • Excellent communication skills, both written and verbal
  • Typing
  • Proficiency in all areas of Microsoft Office, including Excel, and Word
  • Awards and Honours
  • WordPress Training Course (Web designing) 03 Months from April 2020 to July 202
  • Proactive in showing techniques for mass awareness of
  • social issues
  • Leadership and Teamwork
  • Excel Pivot Tables and Pivot Charts
  • Microsoft Outlook
  • Power Query
  • Excel Formula
  • Data entry
  • Microsoft Application
  • Microsoft Works
  • Mathematics
  • Physics
  • Microsoft Office
  • Till accuracy

Languages

English
Fluent
Hindi
Fluent
Urdu
Native
Arabic
Elementary

Accomplishments

    Numbers of certificates and gold medals of accomplishing high achievers in relation to get consistent good grades on every subjects.

Hobbies

I like playing video games to build mental strength and problem-solving skills, which helps me in programming. I also like to receive the latest news about stock marketing and watch movies, and I actively use social networks to get ideas about marketing strategies and how to deal with new trends so that I can set future trends.

Timeline

Volunteer Internee

Waym Tech
06.2023 - 10.2023

Team Member

Kfc
01.2023 - Current

Call Centre Agent

Transcribians
12.2022 - 01.2023

Teacher

Roots International School
08.2021 - 04.2022

Bachelor's - Engineering

University of Hertfordshire
09/2022 -

A-Levels - Pre-Engineering

Roots International School
06/2020 - 06/2022

GCSEs - Pre-Engineerig

Roots International School
06/2018 - 06/2021

Pearson Edexcel International - Pre-Engineering

Roots International School
01/2021 - 06/2021

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Zain Noor