Retail professional with over four years of experience in vintage and clothing retail, currently studying Fashion Histories at Central Saint Martins. Skilled in customer service, styling advice, and product knowledge, with a strong interest in menswear and historical garments. Known for building strong relationships with customers, maintaining visually appealing shop displays, and creating a welcoming retail environment.
Overview
5
5
years of professional experience
Work history
Retail Associate
Maisies School Wear
Wolverton
2024.07 - 2025.09
Delivered exceptional customer service by assisting parents and students in selecting correct school uniforms, sizes, and accessories.
Provided detailed product knowledge, ensuring customers found their best fit and adhered to school dress code requirements.
Managed inventory by restocking shelves and conducting regular stock checks.
Further built strong relationships with regular customers, leading to increased repeat business.
Filled out custom and specific orders.
Professionally handled customer queries and complaints, ensuring a positive shopping experience.
Sourced detailed order requests in a large storage environment.
Sale associate
Mrs B’s Emporium
Wolverton, Buckinghamshire
2021.01 - 2024.02
Delivered exceptional customer service by assisting customers in selecting unique vintage items and garments, offering personalized recommendations and product insights.
Maintained a warm and inviting shopping environment, ensuring displays were visually appealing and merchandise was well-organized.
Provided in-depth knowledge about products, including their history, craftsmanship, and significance, to enhance the customer experience.
Processed transactions efficiently, including sales, returns, and exchanges, while ensuring accuracy in cash handling and POS operations.
Managed stock by receiving deliveries, restocking shelves, and conducting regular inventory checks to maintain accurate stock levels.
Played a key role in implementing a new inventory management system, reducing stock discrepancies by 20%.
Built and maintained strong customer relationships, leading to returning business.
Provided constructive feedback during staff meetings leading to improved operational efficiency.
Prepared orders for customers with wrapped, bagged and boxed items.
Education
Bachelors - Fashion Histories and theories
Central saint martins
Milton Keynes
2025.09 -
GCSE and A Level -
The Radcliffe School
Milton Keynes
2018.09 - 2024.06
Skills
Multitasking capacity
Sales floor communication
Fashion trend awareness
Customer queries response
Sales acumen
Fashion retail expertise
Retail software usage
Shelf stocking
Customer Service
Visual merchandising
References
Available on request.
Affiliations
Sashiko Embroidery
Fashion styling
Reading
Excercise
Accomplishments
DofE Bronze Award
Student of CSM a top 3 Fashion uni globally.
4 years of hiking and navigation experience.
Successfully ran a small scale vintage garment reselling business on Vinted.
Consecutively awarded for sales targets hit.
Helped advise customers on personal style choices.