Manav Italia
Middlesex,United Kingdom
Summary
Dynamic and analytical International Business Management MSc graduate from East London, with a foundational Bachelor of Business Administration from Veer Narmad South Gujarat University, India. Specialized in comparative analysis of online and offline purchasing behaviours, underpinned by a robust academic foundation in management, marketing, and economics. Proven track record in sales and customer engagement at Colour Trends Industries, demonstrating exceptional market research capabilities, presentation skills, and data-driven performance analysis. Currently enhancing retail operational expertise at TK Maxx, showcasing adaptability and a commitment to excellence in customer service. Equipped with strong communication skills, a keen understanding of financial accounting, and a passion for leveraging technology in business practices. Eager to apply analytical and managerial skills in a dynamic business environment, aiming to drive organizational growth through strategic decision-making and innovative problem-solving.
Overview
5
5
years of professional experience
Work history
Retail Associate
TK MAXX
London
2023.10 - 2026.01
- Coordinated the planning of store layout, contributing to a 5% increase in sales conversion rates. Influenced customer experience positively through innovative visual merchandising techniques.
- Collaborated with team members to achieve daily sales targets, exceeding goals by an average of 20% each month.
- Leveraged product knowledge to provide tailored shopping experiences, driving a 25% increase in upselling for the university store.
- Managed customer inquiries and complaints, delivering 95% satisfaction rate in post-service feedback, Liaised customer experience and loyalty.
- Completed 15 customer service training sessions, implementing new techniques resulting in 20% increase in customer satisfaction scores.
- Implemented loss prevention strategies, contributing to a 30% decrease in shrinkage within the first six months.
Sales Executive
Colour Trends Industries
Gujarat
2021.04 - 2023.05
- Conducted comprehensive market research to identify new sales opportunities, leading to a 15% increase in customer engagement within the first 6 months.
- Developed and executed targeted sales strategies, resulting in a 10% growth in product sales quarter-over-quarter.
- Prepared and delivered persuasive product presentations, developed customer understanding and product visibility across 5 key regions.
- Generated and analysed weekly sales and financial reports to track progress and adjust sales tactics, increasing overall revenue by 12%.
- Represented the company at over 8 national exhibitions and conferences, boosting brand awareness and forging valuable industry connections.
- Maintained an up-to-date understanding of industry trends and competitor activities to ensure the company's competitive advantage.
Education
Masters - International Business Management
East London University
London, United KingdomBachelor - Business Administration
Veer Narmad South Gujarat University
Surat, India10+2 (A-Levels) - undefined
Gajara International School
New Delhi, Delhi, IndiaSkills
- Market Research
- Sales Strategy Development
- Customer Needs Analysis
- Presentation Skills
- Financial Reporting
- Retail Operations Management
- Merchandising Techniques
- Inventory Management
- Effective Communication
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Leadership
- Critical Thinking
- Negotiation
- Customer Service Orientation
- In-Store event organisation
- Sales floor communication
- Multitasking capacity
- Loss prevention techniques
- Product pricing and tagging
- Visual merchandising
- Order processing
- Positive outlook
- Sales acumen
- Retail ethics understanding
- Product display arrangement
- Customer queries response
Affiliations
- Academic Project: A Study on Comparative Analysis of Online and Offline Purchase Evidence of the G-3 Fashion Store Surat.
- Relevant Coursework: Communication Skills, Computer Application, Financial Accounting, Managerial Economics, Quantitative Methods, Principle of Management, Management Accounting, Organizational Behaviour, Human Resource Management, Entrepreneurship Development, Export Management.
Declaration
I, Manav Italiya, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Languages
English
Upper intermediate
B2
Hindi
Upper intermediate (B2)
Gujarati
Native language
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Retail Associate
TK MAXX
2023.10 - 2026.01
Sales Executive
Colour Trends Industries
2021.04 - 2023.05
Masters - International Business Management
East London University
Bachelor - Business Administration
Veer Narmad South Gujarat University
10+2 (A-Levels) - undefined
Gajara International School