Stacy Smith
Bristol,UK
Summary
Experienced Hospital Assistant Manager with a solid background in patient care and support. Proficient in conducting consultations, managing clinic operations, and fostering strong patient relationships. Committed to enhancing patient experiences through effective communication and teamwork.
Overview
5
5
years of professional experience
Work history
Hospital Assistant Manager
Optical Express
Bristol
2025.03 - 2026.02
- Conducting detailed consultations with patients that educate and engage patients, presenting tailored treatment solutions, and achieving strong conversion rates to meet and exceed clinic sales targets.
- Treatment Presentations: Clearly explaining the benefits, outcomes, and finance options of surgery, building trust and confidence that supports informed decisions.
- Diagnostic Scans: Preforming advanced diagnostic scans & assessments (IOL Master, OCT, Auto refractor/IOPs, Visual Fields, ECCs, Design, Pentacam and Clarus) to provide accurate clinical information
- Carried out administrative duties for efficient hospital operations.
- Client Relationship Management: Providing patient service and building trust, ensuring each individual feels supported and well-informed throughout their journey.
- Supported data security and patient privacy with adherence to confidentiality protocols.
- executing performance evaluations, providing constructive feedback to employees for their growth and development.
- Ensured compliance with healthcare regulations through regular audits and staff training.
Assistant Manager
Boots opticians
Portishead
2024.10 - 2025.03
- Team Collaboration: Lead weekly morning meetings to ensure team alignment and communication on goals, performance, and customer needs.
- Customer Education: Provided advice and education to customers on glasses and contact lenses.
- Pre-Screening & Testing: Carried out essential pre-screening tests, including retinal imaging and scans
- Client Relationship Management: Built and maintained strong relationships with clients, ensuring their needs were met and providing exceptional customer service.
- Financial Operations: Performed cashiering duties and assisted in accounting, maintaining accuracy in transactions and financial records.
- Team Support & Leadership: Conducted employee check-ins, ensuring smooth day-to-day operations for optometrists and staff, and fostering a positive, efficient work environment.
Optical Consultant & Ocular hygienist
Optomeyes
Squamish, BC
2022.10 - 2024.05
- Ocular Hygiene Treatments: Performed certified ocular hygienist treatments, ensuring clients received high-quality care and optimal eye health.
- Inventory Management: Managed stock taking, ordering prescription glasses and contact lenses, maintaining accurate inventory levels to meet customer needs.
- Customer Education: Provided expert advice and guidance to customers regarding prescription glasses and contact lenses, tailoring recommendations to individual needs.
- Pre-Screening & Diagnostic Testing: Conducted pre-screening tests, including retinal imaging and scans, to assist optometrists with accurate diagnoses and treatments.
- Client Relationship Management: Built lasting relationships with clients, fostering trust and delivering personalized service to ensure long-term satisfaction.
- Problem-Solving & Troubleshooting: Addressed customer concerns and provided tailored solutions, ensuring a seamless experience and customer satisfaction.
Social Media Manager
Impetus Management
London
2021.06 - 2022.05
- Strategic Goal Setting & Planning: Developed comprehensive social media strategies to align with business objectives, set measurable goals, and track progress.
- Brand Awareness & Reputation Building: Led initiatives to enhance brand presence and foster positive online reputations through consistent and engaging content.
- Content Creation & Curation: Curated, created, and published high-quality, original content that resonated with target audiences and aligned with the brand’s voice.
- Campaign Design & Management: Designed and managed promotional campaigns, including social media ads, to drive engagement, sales, and audience growth.
- Traffic Generation: Implemented strategies to increase inbound traffic to social media pages and improve overall engagement metrics.
- Data-Driven Strategy Adjustments: Regularly tracked and analysed key performance metrics to optimise campaigns, adjusting strategies to meet performance goals.
Content Strategist
Freelance
Bristol
2021.01 - 2021.06
- Client Relationship Management: Built strong rapport with multiple clients, managing multiple projects simultaneously and ensuring timely delivery of content strategies.
- Content Planning & Promotion: Developed comprehensive content calendars, planned promotional strategies, and tracked the performance of content across various platforms.
- Brand & Audience Engagement: Maintained and adhered to style guides, ensuring content was consistent with brand messaging and effectively engaged target audiences.
- Attention to Detail & Organisation: Organised and meticulously planned content to ensure timely publication and alignment with marketing goals.
- Social Media Channel Expertise: Demonstrated a deep understanding of various social media channels, tailoring content to suit the platform and its audience, enhancing reach and engagement.
Education
GCSE’s -
Nailsea School
BristolNVQ Level 3 Beauty - undefined
Bristol beauty school
2014.09 - 2015.07
NVQ level 2 - undefined
Optical Assistant
Bristol 2016.04 - 2017.09
A-Levels - Psychology
ICS
Bristol 2025.09 -
Skills
- Adobe - Photoshop, Illustrator, Indesign, Premiere Pro, Canva
- Microsoft Office, Google Suite
- Content tools - Hoot suite, Buffer
- Optosy’s
- Medical terminology knowledge
- Surgery assistance
Custom Section
+44, 79845 89770
Personal Information
Date of birth: 25/09/1996
References
- Miriam Sorensen, Lab Manager, +1 (514) 604-7347
- Gemma Berry, Avon & Somerset Police HQ, +44 7815 626236
Affiliations
- Snowboarding
- Climbing
Timeline
A-Levels - Psychology
ICS
2025.09 -
Hospital Assistant Manager
Optical Express
2025.03 - 2026.02
Assistant Manager
Boots opticians
2024.10 - 2025.03
Optical Consultant & Ocular hygienist
Optomeyes
2022.10 - 2024.05
Social Media Manager
Impetus Management
2021.06 - 2022.05
Content Strategist
Freelance
2021.01 - 2021.06
NVQ level 2 - undefined
Optical Assistant
2016.04 - 2017.09
NVQ Level 3 Beauty - undefined
Bristol beauty school
2014.09 - 2015.07
GCSE’s -
Nailsea School