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Stacy Forbes
Milton Keynes,England
Summary
Dedicated professional demonstrating strengths in customer relationship management and team leadership. Adapts to changing demands through effective communication and collaboration across teams. Committed to bringing a client-centric approach to all interactions, enhancing overall service delivery. Strategic-thinking Account Manager with 15 years of experience in cultivating partnerships, retaining top accounts and growing profit channels. Passionate leader with expertise in expanding network connections and building client relationships. Results-oriented team builder leveraging strong sales background.
Overview
19
19
years of professional experience
Work History
Account Manager, Corporate Clients
Mitie Group Plc
05.2007 - Current
- Cultivated and strengthened relationships with corporate clients to drive strategic business growth.
- Managed project timelines and budgets to guarantee successful delivery within agreed parameters.
- Optimised account management processes to elevate efficiency and enhance client satisfaction.
- Identified potential clients and developed tailored proposals to drive new business opportunities.
- Engage customers to swiftly detect and resolve issues, preventing escalation.
- Fostered long-term relationships with key accounts through proactive communication strategies.
- Developed comprehensive project plans that outline scopes, timelines, and resources for seamless execution.
- Facilitated regular team meetings and updates for stakeholders to enhance open communication and foster collaborative problem-solving.
- Oversaw project documentation to ensure clarity and accuracy throughout project lifecycles.
- Oversaw service delivery and implemented proactive interventions to resolve issues.
Education
NVQ Level 1 - Travel & Tourism
Barnfield College
Luton01-1999
Skills
- Customer relationship management
- Account management
- Excellent communication
- Team leadership
- Strategic planning
- Data analysis
- Conflict resolution
- Client development
Interests
Timeline
Account Manager, Corporate Clients
Mitie Group Plc
05.2007 - Current
NVQ Level 1 - Travel & Tourism
Barnfield College