Liam Robson
Account Manager, Corporate Clients
Darlington,DURHAM
Summary
My background does not begin in a professional setting, but my experience as a window cleaner, both Self-Employed and as part of a team, gave me insight into how your attention to detail and your attitude will affect the outcome of your work and therefore your clients satisfaction. I have over a decade of experience in customer-facing roles, mainly sales focused during my time at EE as a Sales Advisor, but also as a Debt Collector at CDER Group and as part of an FTE project for an oil delivery co-ordination company named BoilerJuice. The difference in both setting and scope of these employments has taught me to shape my communication style to my audience's requirements. My current employment at Lemon Business Solutions has given me a far more focused view of corporate account management, this includes but is not limited to: Training, Statistic reporting, Service Level Reviews, Client Project Development, Complaint resolutions and Investigative capability.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Account manager, corporate clients
Lemon Business Solutions
Yarm, Stockton-on-Tees
04.2025 - Current
- Championed resolution of challenging customer issues, resulting in decreased complaints and improved customer relations.
- Investigated and resolved disputes promptly; increased customer loyalty significantly.
- Managed key partnerships by maintaining strong relationships with corporate clients.
- Used data analysis to improve service offerings for increased client satisfaction.
- Facilitated communication between internal teams and clients to ensure project alignment.
- Prepared detailed reports on account status for senior leadership review.
- Conducted regular reviews of key performance indicators, leading to operational improvements.
Team leader - project management
Lemon Business Solutions
Yarm, Stockton-on-Tees
11.2024 - 03.2025
- Implemented change requests, maintained project relevance according to evolving business needs.
- Provided regular updates on project status to senior management.
- Reduced potential risks by implementing proactive risk management strategies.
- Coordinated with external vendors, ensured timely provision of required services and materials.
- Communicated effectively with stakeholders to build strong relationships.
- Adhered strictly to quality standards whilst overseeing project execution stages.
- Resolved conflicts among team members for harmonious work relations.
Window cleaner
Self Employed
Darlington, Durham
05.2024 - 10.2024
- Demonstrated commitment to safety by using harnesses and ropes during high-rise window cleaning.
- Upheld company reputation by providing reliable service in adherence with set appointment times and estimated finish dates.
- Utilised professional-grade tools and equipment for efficient window cleaning processes.
- Performed emergency clean-up services swiftly ensuring minimal disruption to clients' daily activities.
- Prioritised tasks based on client needs, urgency of job orders, or complexity of tasks at hand.
Debt collector
CDER Group Ltd
Darlington, Durham
04.2024 - 05.2024
- Handled escalated complaints professionally, maintaining good rapport with clients.
- Resolved disputes effectively by conducting thorough investigation of claims and negotiation.
- Compiled detailed reports on debt recovery status, ensuring transparency and accuracy in data management.
Window cleaner
Jagger Services North East Ltd
Tanfield, Durham
12.2023 - 03.2024
- Prioritised tasks based on client needs, urgency of job orders, or complexity of tasks at hand.
- Performed first-rate window cleaning services for commercial businesses and residential homes alike.
- Adhered strictly to health and safety regulations during all tasks performed on-site or off-site.
- Carried out risk assessments for each job to ensure safe working conditions.
Sales advisor
EE
Darlington, Durham
07.2018 - 08.2021
- Educated customers on warranties and return policies for transparency.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Delivered excellent customer service by addressing and resolving queries.
- Implemented promotional strategies for increased product visibility.
Education
Diploma of Higher Education - IT - Website design, Spreadsheet modelling, Database building etc.
Tyne-side Metropolitan College
Newcastle upon Tyne 09.2013 - 09.2015
Skills
- Corporate communications proficiency
- CRM software utilisation
- Client-Focused solutions
- Account segmentation
- Adaptable communication style
- Decision-Making aptitude
- Conflict resolution capability
- Quota achievement capability
- Leadership competency
- Client onboarding familiarity
Affiliations
- Friday football goalkeeper
- Avid card collector
Certification
2015 National Diploma in IT - Equivalent to A-Level
Timeline
Account manager, corporate clients
Lemon Business Solutions
04.2025 - Current
Team leader - project management
Lemon Business Solutions
11.2024 - 03.2025
Window cleaner
Self Employed
05.2024 - 10.2024
Debt collector
CDER Group Ltd
04.2024 - 05.2024
Window cleaner
Jagger Services North East Ltd
12.2023 - 03.2024
Sales advisor
EE
07.2018 - 08.2021
Diploma of Higher Education - IT - Website design, Spreadsheet modelling, Database building etc.
Tyne-side Metropolitan College
09.2013 - 09.2015
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