Staceyellen Murray
Dundalk,Ireland
Summary
Target-driven sales and customer service professional with experience across B2B appointment setting, telephone-based customer communication, account administration, lead follow-up, and frontline customer support. Experienced in exceeding daily and weekly sales targets, managing customer enquiries by phone and email, maintaining accurate customer records, and supporting campaign performance in fast-paced sales environments. Recognised as Employee of the Month at Uniquely in January 2024 and nominated as highest performer across company campaigns for six consecutive months. Confident, professional, resilient, and highly motivated to contribute to a sales-desk role requiring strong telephone manner, customer service, KPI focus, and consistent campaign target achievement.
Overview
3
3
years of post-secondary education
17
17
years of professional experience
Work history
Customer Service Representative
Oxigen Environmental
Dundalk, County Louth
2026.01 - Current
- Provide frontline customer service for domestic and commercial waste-collection clients, handling queries with clarity, efficiency, and professionalism.
- Manage sales and account administration, including new customer account setup, payment processing, billing updates, and account issue resolution.
- Handle customer requests relating to bin service scheduling, missed collections, service upgrades, cancellations, and follow-ups.
- Maintain accurate customer records using internal systems while following company procedures and environmental regulations.
- Liaise with operations and finance teams to support smooth service delivery and timely account resolution.
- Use strong communication, problem-solving, and multitasking skills in a fast-paced customer service environment.
Business to Business Sales Representative and Appointment Setter & Acting Team Lead
Uniquely (Formal SalesSense)
Dundalk, Co. Louth
2023.04 - 2025.12
- Delivered B2B appointment setting for Bord Gáis Energy campaign through planned sales leads, cold calling, and telephone-based customer engagement.
- Developed new business customers through outbound sales activity, lead follow-up, and professional phone communication.
- Consistently exceeded daily and weekly sales targets in a campaign-driven sales environment.
- Acted as stand-in Team Lead for 4 months, supporting team performance and day-to-day sales activity.
- Developed a new system that improved sales conversions and supported stronger campaign results.
- Responded to and followed up on sales enquiries by email and telephone, helping convert opportunities into appointments and sales outcomes.
- Managed business portfolios and sales regions with accuracy, organisation, and attention to customer needs.
- Completed call quality checks and delivered weekly team coaching to support sales standards and performance.
- Recognised as Employee of the Month in January 2024.
- Nominated as highest performer across Uniquely company campaigns for 6 consecutive months.
Catering Assistant
KSG Catering, DKIT
2022.10 - 2023.01
- Operated the cash register and balanced end-of-day sales accurately.
- Completed basic food preparation duties while following company procedures.
- Assisted with cleaning food service areas and maintaining hygiene standards.
- Carried out food temperature control monitoring in line with food safety procedures.
- Followed health, sanitation, and company food safety regulations.
Keyholder / Sales Assistant
Houston's
Dundalk, Co Louth
2021.07 - 2022.10
- Delivered excellent customer service in a busy retail environment.
- Opened and closed the store as a trusted keyholder.
- Achieved sales targets through customer engagement, product knowledge, and service focus.
- Completed merchandising duties and followed display guidelines to maintain store standards.
- Managed general administrative duties accurately and efficiently.
Sales Assistant
Benefit Cosmetics, McCauley's Pharmacy Navan
2019.10 - 2020.03
- Achieved weekly sales targets through product demonstrations, makeup application, and customer consultation.
- Delivered makeup lessons and in-store live demonstrations to support customer engagement and product sales.
- Organised daily appointments efficiently and maintained a professional customer experience.
- Completed wax services, stock taking, deliveries, opening and closing duties, and customer service responsibilities.
Café Attendant/Barista
Brambles Café
Drogheda, Co.Louth
2018.04 - 2018.08
- Greeted customers and provided excellent customer service in a busy café environment.
- Prepared hot and cold food and beverages to customer requirements.
- Operated the cash register and balanced end-of-day sales.
- Followed food safety procedures, health regulations, and sanitation standards.
- Scheduled tour groups daily, ensuring requirements were met for groups of up to 30 people.
- Maintained cleanliness and organisation across the café.
Independent Makeup Artist
Self employed
Dundalk Area
2018.01 - 2018.04
- Provide freelance makeup services tailored to individual client needs, including beauty and special effects makeup.
- Build strong customer relationships through personalised service, communication, and attention to detail.
- Maintain hygiene and safety procedures in line with industry expectations.
- Provide clients with skincare knowledge to support healthy skin beyond cosmetic wear.
Make-up Artist in Beauty and Special Effects and Microblading Specialist
Loud Ink
Drogheda, Co. Louth
2016.03 - 2018.01
- Consulted with clients to understand visual requirements and treatment expectations.
- Managed appointment scheduling using the Inkbooks scheduling application.
- Performed scheduled microblading services and completed pre-treatment consultations.
- Responded to client queries and concerns regarding procedures, aftercare, and treatment outcomes.
- Provided pre- and post-treatment care and obtained signed client consent.
- Followed sanitation, licensing, and EIPMU requirements.
Make-up Artist and Beauty Advisor
Fuschia Scoth Hall
Drogheda, Co. Louth
2015.12 - 2016.03
- Applied makeup to enhance client appearance while delivering excellent customer service.
- Managed appointment scheduling and one-to-one makeup lessons.
- Cross-sold beauty products where appropriate to support customer needs and sales goals.
- Worked toward personal sales targets while maintaining store presentation and hygiene standards.
Sales Assistant – Bay Clothing
Shaws Department Store
Drogheda, Co. Louth
2009.09 - 2010.08
- Operated the cash register and processed cash and card payments.
- Assisted customers with product selection and suggested complementary items where appropriate.
- Restocked shelves, unpacked shipments, and organised stock room items accurately.
- Trained new staff and supported customers with product advice.
Education
Level 2 ITEC - Barbering
O'Fiach Institute of Further Education
Dundalk, Co Louth 2020.09 - 2021.05
Diploma in Advanced Make Up Artistry -
Avant Garde Make-Up Academy
Drogheda, Co.Louth 2014.04 - 2015.02
Junior Certificate -
St. Olivers Community College
Drogheda, Co.LouthPhiBrows Microblading - in association with the European Institute of Permanent Make Up
Elizabeth Oakes PhiAcademy Ireland
Co. Dublin 2014.04 - 2015.02
Level 5 QQI Certificate - Hairdressing
O'Fiach Institute of Further Education
Dundalk, Co Louth 2020.09 - 2021.05
Skills
- Telesales and telephone-based sales
- Inbound and outbound customer communication
- B2B appointment setting
- Cold calling and lead follow-up
- Sales conversions and campaign targets
- Daily and weekly KPI achievement
- Customer enquiries and call backs
- Upselling and cross-selling
- Account administration
- Customer record management
- Payment processing and billing updates
- Customer service and complaint resolution
- Professional telephone manner
- Email and written communication
- Problem solving and multitasking
- Team support, coaching, and call quality checking
- Internal systems and accurate documentation
Achievements and Skills
- Employee of the month in Uniquely
- Nominated highest performer across Uniquely company campaigns for 6 months
- Strong administrative and communication skills
- Adaptable and a strong team player who enjoys problem solving
- 1st Place in Special Effects in the Professional Beauty Ireland Warpaint Make-Up Competition
- 2nd Place in Special Effects in the All Ireland Make-up Championships
Timeline
Customer Service Representative
Oxigen Environmental
2026.01 - Current
Business to Business Sales Representative and Appointment Setter & Acting Team Lead
Uniquely (Formal SalesSense)
2023.04 - 2025.12
Catering Assistant
KSG Catering, DKIT
2022.10 - 2023.01
Keyholder / Sales Assistant
Houston's
2021.07 - 2022.10
Level 2 ITEC - Barbering
O'Fiach Institute of Further Education
2020.09 - 2021.05
Level 5 QQI Certificate - Hairdressing
O'Fiach Institute of Further Education
2020.09 - 2021.05
Sales Assistant
Benefit Cosmetics, McCauley's Pharmacy Navan
2019.10 - 2020.03
Café Attendant/Barista
Brambles Café
2018.04 - 2018.08
Independent Makeup Artist
Self employed
2018.01 - 2018.04
Make-up Artist in Beauty and Special Effects and Microblading Specialist
Loud Ink
2016.03 - 2018.01
Make-up Artist and Beauty Advisor
Fuschia Scoth Hall
2015.12 - 2016.03
Diploma in Advanced Make Up Artistry -
Avant Garde Make-Up Academy
2014.04 - 2015.02
PhiBrows Microblading - in association with the European Institute of Permanent Make Up
Elizabeth Oakes PhiAcademy Ireland
2014.04 - 2015.02
Sales Assistant – Bay Clothing
Shaws Department Store
2009.09 - 2010.08
Junior Certificate -
St. Olivers Community College