Stacey Raine

• Deliver temperature-sensitive goods using appropriate methods maintaining product quality.
• Provide excellent customer service, enhancing company reputation.
• Resolve customer complaints effectively, restoring trust in the service provided.
• Perform regular vehicle inspections and maintenance to maintain safe transport.
• Plan routes to improve work time efficiency.
• Follow procedures to protect patient confidentiality.
• Manage delivery documentation meticulously ensuring all paperwork is up-to-date and accurate.
• Complete deliveries with smile and patient, personalised service.

• Handle sensitive customer data discreetly, respecting confidentiality requirements.
• Work closely with pharmacists to ensure correct dispensing of medication.
• Check expiry dates of medicines regularly to ensure safe dispensing.
• Ensure customer satisfaction by providing detailed information about drugs and their usage.
• Check prescriptions for any possible errors before dispensing, ensuring patient safety.
• Greet all customers professionally, promoting a welcoming environment within the pharmacy.
• Help maintain orderly shelves, enhancing shop presentability.
• Communicate effectively with customers to understand their needs better.
• Manage cash transactions at the counter efficiently, reducing waiting times for customers.
• Respond promptly to customer queries with appropriate advice and recommendations.
• Provide customers with over-the-counter advice for minor ailments and health issues.
• Answer telephones and provide information about order status, shop hours and pharmacy procedures.
• Merchandised counters with attractive displays to increase pharmacy sales.
• Verify patient exemption statuses to avoid fines.

In January 2024 i decided to set up a food business with a business partner. We bought an empty 40ft shipping container and converted it ourselves into a fully functioning commercial kitchen and opened 'FOOD ENVY'.

We'd built a good reputation, serving top quality food from a well organised, immaculately clean kitchen with a 5* food hygiene rating.

Unfortunately, the part of the site where the business is located has been sold so we've had no choice but to close the business prematurely.

Skills and qualities gained whilst running this business include:

• Exceptional organisation skills
• Excellent customer service skills
• Determination
• Resilience
• Ability to build good relations with suppliers
• Task prioritisation

• Managed queue effectively during peak hours for seamless checkout process.
• Coordinated with team members for smooth shift transitions.
• Greeted each customer warmly, creating a friendly shopping environment.
• Handled high volumes of transactions during holiday seasons efficiently.
• Assisted customers with enquiries to enhance their shopping experience.
• Maintained clean and organised workspace to ensure efficient service.
• Balanced till at end of day, maintaining accurate records.
• Handled returns and exchanges following company policies, resulting in satisfied customers.
• Took initiative in restocking shelves during downtime, enhancing product availability.
• Completed opening and closing procedures each day.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

• Worked as part of a team to ensure the smooth running of the cafe.
• Managed cash register accurately for smooth transactions.
• Maintained safe food handling standards at all times.
• Helped train new staff.
• Opening up on a morning and closing down at the end of shifts.
• Delivered exceptional, friendly service.
• Assisted in inventory management tasks for efficient stock control in the café.
• Assisted chefs in food preparation to increase kitchen efficiency.

I owned a popular and very busy catering van, just off the A69 in Haltwhistle.

My working day would start at 4:30/5am and finish around 3pm Monday to Friday.

I was a sole trader and responsible for every aspect of running my business. It was a great success, until Covid hit. I reluctantly closed the van - thinking it would be temporary. As time went on, i had less and less money to reopen the van and start again.

Skills and qualities gained;

• Exceptional organisation skills.
• Ability to work under a great deal of pressure.
• Excellent customer service skills.
• Professional attitude.
• Problem solving and improvisation skills.
• Resilience