Michelle Love

My role involves being a brand ambassador for Marks & Spencer's and having excellent knowledge of foods and services available to every customer.

I am digitally confident with all instore devices to enhance the customer experience. I am a team player who supports fellow colleagues to achieve the best availability for the customer throughout the working day. I work across all areas of the store and step up in challenging and demanding situations. I manage own work load and take accountability for my own actions. I interact and help all customers when collecting food and clothing orders in store and actively resolve any problems that may arise with their Sparks accounts.

My role also involves admin duties which involves responsibility for all cash operations in store and Travel Money operations. To fill and empty all cash tills and self scans, complete till counts following company guidelines, Weekly banking completed , balancing cash and investigating and resolving any discrepancy's. Prepare cash for pick up from cash in transit services, Receive cash delivery's. Resolve any till and card reader issues instore as much as possible . Travel money received instore, prepared and customer orders prepared and paid out following company guidelines. To complete all training for admin and customer service procedures and processes.

I also help and coach new colleagues in till operations, travel money and digital tools. I am a responsible trusted colleague who supports the management team. I am also a member of the store emergency team,

My role involved being responsible for the store, customers and colleagues in the absence of the store manager.

I ensured a safe working environment for all and provided a supportive and relaxed atmosphere for everyone.

I completed all daily administrate tasks at a manager level including all cash procedures in store. I worked with the colleagues to complete all daily tasks from receiving deliveries , replenishing stock to completing all safe and legal training. I had good knowledge of products in store and ensured great customer service upselling when the occasion arose.

I worked across several locations to help out in emergency's and when staffing levels were below normal numbers, I managed my own time effectively ensuring all daily tasks were completed in a timely manner with confidence and accuracy.

My role as Customer Assistant was to work across all areas of a supermarket delivering excellent customer service at all times. I was knowledgeable in all operations supporting all departments across the store. I carried out all food safety routines, long-life code checking and department reductions following company procedures at all times.

My role as bakery Team Leader was to work alongside all bakery colleagues in the fresh production of all instore bakery bread and cake goods. To work to tight time scales, safely and effectively ensuring great quality products are produced.

To ensure all colleagues health and safety training was up to date and completed. To support the bakery manager in all bakery operations to deliver a smooth successful department.