Sarai Montoro
London
Summary
Dedicated Customer Service Representative, committed to providing exceptional service and ensuring customer satisfaction. Proven ability to build strong communication and relationships with guests across various channels, including phone, email, and chat. Focused on identifying guest needs and delivering effective solutions. Excellent time management and problem-solving skills, with a strong understanding of the customer service industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Sonder
London
09.2022 - Current
- Handle guest issues efficiently, collaborating with on-site teams when needed.
- Use internal tools, such as Salesforce, to manage guest interactions and bookings, ensuring all records are up to date and organized.
- Skilled in managing multiple tasks simultaneously across different communication platforms and remote tools.
- Consistently achieve strong performance metrics and regularly receive positive guest feedback.
Assistant Manager
Cojean
London
11.2021 - 09.2022
- Helped with daily store operations, including supervising staff, managing inventory, and giving great customer service. Supported staff training to improve performance and keep high standards.
Team leader
Pret A Manger
London
01.2018 - 04.2021
Events Assistant
Catering a la Brasa
Madrid
01.2015 - 09.2017
- Assisted in planning and organizing weddings and corporate events.
- Communicated with suppliers and vendors to secure services and materials.
- Responded to last-minute requests and ensured guest needs were met.
Education
GCSEs -
IES Sevilla la nueva
MadridSkills
- Ability to work independently and as part of a team, even under pressure
- Effective listening
- Attention to detail
- Data entry competence
- Payment Processing
Certification
- Google Certified Digital Marketing Course
- Email Marketing | HubSpot Academy
Timeline
Guest Service Representative
Sonder
09.2022 - Current
Assistant Manager
Cojean
11.2021 - 09.2022
Team leader
Pret A Manger
01.2018 - 04.2021
Events Assistant
Catering a la Brasa
01.2015 - 09.2017
GCSEs -
IES Sevilla la nueva
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