Sriram Sundararaman
London
Summary
Practical, highly skilled innovative PEGA Engineer with a proven track record for identifying root causes, solving complex problems and improving the performance of PEGA applications. Known for exceptional teamwork and leadership, delivering high-quality results in demanding environments. Spearheaded multiple projects that improved operational efficiency and reduced costs.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
PEGA Engineer
Tata Consultancy Services
London
11.2021 - Current
- As part of Shift Left Approach, I have worked as part of PEGA Development Team too for around 6 months.
- Debugging issues in PEGA Applications using tools like Tracer, Clipboard, Live UI, Loggers,...etc
- Coming up with fixes for identified PEGA issues
- Optimizing Report Definitions
- Improving BIX Extract Rules
- Creating Dedicated Indexes to improve Case Search functionality
- Improving Archival Strategy to ensure better performance of PEGA applications
- Performing Certificate Renewals in PEGA for SSO, Email, Mutual Authentication,...etc
- Areas of interest in PEGA : Report Definition, Job Schedulers, Extract Rules, Queue Processors, File Listeners, Data Types, Activity and Data Transforms and Archival
- Proposing service and performance improvement ideas
- Managing a team of 25 members to effectively run the bank, ensuring smooth operations and
efficient customer service.
IT Analyst
Tata Consultancy Services
Chennai, India
07.2019 - 10.2021
- Handled Problem Records and promoted 30+ code fixes for various PEGA issues
- Collaborated with various business stakeholders to understand their requirements resulting in the development and implementation of effective code fixes.
- Ensured smooth deployment of new PEGA applications and being part of PEGA upgrades thereby following the best practices of Change Management.
System Engineer
Tata Consultancy Services
Chennai,India
07.2015 - 06.2019
- Part of PEGA Run Team specializing in Incident Management (L3 Technical Support) and issue resolution.
- Creating a Visual Task Board for monitoring the incidents of PEGA Team and monitoring it closely to ensure there are no SLA breaches.
- Collaborated with various cross-functional technical teams, demonstrating strong PEGA problem solving skills
Education
Bachelor of Engineering - Electrical and Electronics Engineering
National Engineering College
Tamilnadu, India 06.2011 - 06.2015
Skills
Technical Skills
- PEGA v8 (Dev Studio, Admin Studio and App Studio)
- PEGA Diagnostic Centre
- PEGA Deployment Manager
- SQL
- Service Now
- Jira
- Confluence
- Vlookup and Microsoft Office
Soft Skills
- Technical Content Writing
- Problem Solving
- Analytical Thinking
- Excellent Interpersonal Skills
- Attention to Detail
- Decision making
- Research
- Project Management
- Team Building
- Leadership
Affiliations
- Playing Cricket and Table Tennis.
Accomplishments
Appreciations from Clients
Received various appreciations from my clients and other stakeholders on numerous occasions.
TCS Awards
On the Spot Award - 14 Times
Star of the Month Award - 3 Times
Star Team Award - 5 Times
Contextual Master Award
Privacy Defender Award
Special Initiative Award
Service Commitment Award
Apart from the above mentioned client appreciation emails and awards, I have been awarded 16,000 Gems so far in my 9 year career with TCS which is worth nearly £320.
Certification
Certifications Obtained
PEGA Certified Systems Architect v7.1 - Completed in July 2016
ITIL Foundation Level - Completed in Apr 2017
Microsoft Certified Azure Fundamentals (AZ-900) - Completed in Jan 2021
AWS Solutions Architect Associate (SAA C02) - Completed in Aug 2021
PEGA Certified Senior Systems Architect v8.5 - Completed in Sep 2021
Languages
English
Fluent
Tamil
Native
Telugu
Native
Hindi
Beginner
Timeline
PEGA Engineer
Tata Consultancy Services
11.2021 - Current
IT Analyst
Tata Consultancy Services
07.2019 - 10.2021
System Engineer
Tata Consultancy Services
07.2015 - 06.2019
Bachelor of Engineering - Electrical and Electronics Engineering
National Engineering College
06.2011 - 06.2015