Srinivasa Reddy Avula
Milton Keynes
Summary
- A Certified Microsoft Dynamics CRM Professional with around 4 years of experience within the IT sector. Using strong technical knowledge combined with Power platform experience to identify and deliver bespoke Power Platform, Dynamics 365 CE online solutions to the clients.
- Proficient in Entity customization, Form customization, and View customization.
- Proficient with out-of-the-box Sales, Marketing, Service, and Field Service modules in Dynamics CE.
- Hands-on experience configuring Security roles, Business units, Teams, and Field security profiles.
- Hands-on experience in customizations such as Entities, Forms, Views, Fields, and Entity relationships.
- Extensive experience in extending CRM functionality using workflows, Dialogs, and Actions.
- Familiarity with Ribbon and Sitemap customizations.
- Knowledgeable in Plug-in creation, registration, and debugging.
- Expertise in configuring Dynamics 365 APP for Outlook and SharePoint integration.
- Good understanding of Model Driven Apps, Power Apps, and Power Automate.
- Extensive experience in implementing and developing Dynamics 365 using JavaScript, Web API, Plugins, workflows, Power Automate, and Logic Apps.
- Experience in writing and reviewing Test Scenarios, defining Test Cases, maintaining Test Scripts, reporting & analyzing Defects and assisting the Business Users in User Acceptance Testing (UAT).
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Dynamics 365 Specialist
Lexron Technologies
London
03.2022 - Current
- Working closely with business stakeholders to understand their requirements and objectives for the implementation of solution.
- Collaborating with other team members, including developers, business analysts, and system administrators, to ensure a smooth implementation of the solution.
- created number job function specific model driven apps in Dynamics 365 CE.
- Working on change requests.
- Migrating solutions between environments using OOB export/import feature.
- Implementing integrations/automations using power automate.
- Designing and implementing canvas apps to trigger from model driven app forms.
- Knowledge of power pages to implement front end web responsive forms.
- Conducting UAT with business users and run a pilot before rolling out new features to the business.
- Fixing bugs raised by UAT and documented for future reference.
- Configured SharePoint online to store documents and manage Dynamics 365 storage.
- Managed support tickets raised by internal users in Jira.
- Captured new requirements from client managers updated gathered requirements in Jira and maintained change management.
- Resolved the support tickets raised by internal users in a timely manner in strict SLA’s.
- Developed dashboards according to the company hierarchy.
- Done handover of the work and technical documentation to the IT team upon complete migration.
Dynamics 365 Support Analyst
Cognerium
India
12.2020 - 02.2022
- Collaborate with management on strategic planning and analysis for staff and end-users to develop and oversee workflows and ensure data quality.
- Maintain CRM data quality through activities such as data cleansing, record maintenance, and establishing data linkages with other source systems.
- Provide guidance on CRM best practices and advocate for a proactive approach to business process improvement.
- Facilitate the onboarding of end users to CRM systems and grant access to CRM environments.
- Take ownership of product change requests and deliver them within sprint releases.
- Mentor business super users and participate in the 'train the trainer' approach.
- Worked on upgrading marketing systems from Dynamics 2016 (Click Dimensions) to Dynamics 365 Marketing.
- Establish Subscription center, Segments, and customer journeys.
- Migrate all marketing Email Templates from 2016 to Dynamics 365.
Education
Bachelor of Science - Electronics and Communication Engineering
JNTUH
India 08.2011 - 05.2015
Skills
- Dynamics 365 CE
- Power Apps, Power Automate
- Visual Studio
- DevOps, Jira
- Service Now
- Power BI
- SSIS, SSRS
- Solutions deployment
- Javascript
- SQL
Certification
PL- 200 : Microsoft Power Platform Functional Consultant
Timeline
Dynamics 365 Specialist
Lexron Technologies
03.2022 - Current
Dynamics 365 Support Analyst
Cognerium
12.2020 - 02.2022
Bachelor of Science - Electronics and Communication Engineering
JNTUH
08.2011 - 05.2015
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