Anil Kumar Karamsetti

TCS

London

09.2020 - Current

Collaborated with business analysts and key users to gather and refine requirements.
Integrated third-party applications using Power Automate for enhanced functionality.
Customized and extended CRM functionality to align with business needs.
Created and embedded Power BI dashboards within Dynamics CRM Forms for real-time insights.
Reworked hard-coded integration architecture based on updated requirements in collaboration with BAs.
Developed workflows and automated processes with Power Automate to streamline business operations.
Conducted unit testing and provided ongoing feedback to ensure high-quality, defect-free solutions.
Deployed solutions using CI/CD pipelines, troubleshooting, and resolving deployment issues as needed.
Implemented Service Module and Sales Pipeline for effective order management in CRM.
Configured the Field service module and set up business units and organizations for managing fitters effectively as per their allocated regions.
Customized the schedule board as per resource skills and capacity. Built various Power Automate flows to manage order and quote notifications depending on various states of the order.
Set up calculated fields to auto-update cost and calculate service cost for fitters.
Customized security roles and implemented field-level security for various supporting teams within the organization.