Srinath Senthilkumar
London
Summary
Dynamic and customer-focused professional with experience in retail, sales, and customer service. Proven ability to deliver exceptional customer experiences, improve operational efficiency, and achieve sales targets. Equipped with excellent interpersonal and problem-solving skills, with a knack for fostering strong customer relationships and driving repeat business. Seeking to leverage skills in a challenging and rewarding Sales Assistant role.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Retail Associate
Marks & Spencer
London
09.2024 - Current
- Delivered exceptional customer service, achieving high satisfaction ratings and repeat business
- Streamlined inventory management, ensuring stock availability during peak sales periods
- Enhanced store efficiency through process optimization and backend support
Customer Service Assistant – Food & Beverages
Aramark
London
03.2024 - 08.2024
- Boosted guest satisfaction through personalized service and product promotion
- Built strong relationships with customers, increasing loyalty and return visits
Senior Academic Counsellor
upGrad Abroad
Bengaluru
10.2022 - 09.2023
- Crafted data-driven strategies leading to increased student enrollment
- Collaborated with teams to improve client satisfaction and sales outcomes
Cluster Growth Manager
Colife Advisory Pvt Ltd
Bengaluru
11.2021 - 09.2022
- Drove a 15% increase in conversions through strategic use of CRM tools
- Partnered with senior management to refine customer engagement strategies
Relationship Manager
Colife Advisory Pvt Ltd, Bengaluru, India
03.2019 - 04.2020
- Ensured client satisfaction rates of over 90% by providing proactive and personalized account support.
- Managed pricing, quotes, and project updates, ensuring seamless communication with clients.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
Business Development Executive (Internship)
D.C. Johar & Sons Pvt. Ltd., India
02.2018 - 05.2018
- Spearheaded the promotion of brands like Dilmah, Soyfresh, and Weetabix, increasing brand visibility by 30%.
- Built partnerships with dieticians, gyms, and pharmacies, driving product adoption in new markets.
- Analyzed competitor strategies and proposed market entry solutions, contributing to a 10% rise in sales.
Education
Master of Science - Data Science
University of Roehampton
01.2024 - 09.2024
Certificate of Higher Education - Advanced Certificate Programme in Data Science - Business Analytics
International Institute of Information Technology
Bengaluru/India 04.2023 - 11.2023
Master of Business Administration - Marketing, Operations
ICFAI Business School
06.2017 - 02.2019
Bachelor of Engineering - Mechanical Engineering
Nandha College of Technology
08.2013 - 04.2017
Skills
- Microsoft Excel (Macros, VBA, Pivot Tables)
- SQL
- Python for Data Analysis
- Sales reporting
- Time-management
- Sales reporting analysis
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- Consistently achieved or exceeded sales targets in various roles.
- Recognized for improving customer satisfaction scores at Marks & Spencer.
- Played a key role in a successful product launch, boosting brand visibility.
Timeline
Retail Associate
Marks & Spencer
09.2024 - Current
Customer Service Assistant – Food & Beverages
Aramark
03.2024 - 08.2024
Master of Science - Data Science
University of Roehampton
01.2024 - 09.2024
Certificate of Higher Education - Advanced Certificate Programme in Data Science - Business Analytics
International Institute of Information Technology
04.2023 - 11.2023
Senior Academic Counsellor
upGrad Abroad
10.2022 - 09.2023
Cluster Growth Manager
Colife Advisory Pvt Ltd
11.2021 - 09.2022
Relationship Manager
Colife Advisory Pvt Ltd, Bengaluru, India
03.2019 - 04.2020
Business Development Executive (Internship)
D.C. Johar & Sons Pvt. Ltd., India
02.2018 - 05.2018
Master of Business Administration - Marketing, Operations
ICFAI Business School
06.2017 - 02.2019
Bachelor of Engineering - Mechanical Engineering
Nandha College of Technology
08.2013 - 04.2017
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