Srinath Senthilkumar
London,UK
Summary
Dynamic retail leader with a robust background in store management, customer engagement, and sales optimization. Known for driving operational excellence, increasing store performance, and fostering a customer-centric culture that maximizes loyalty and revenue. Skilled at aligning team efforts with business objectives, enhancing operational efficiency, and leveraging data to drive strategic decisions. Ready to contribute transformative leadership as a Store Manager.
Overview
7
7
years of professional experience
2030
2030
years of post-secondary education
Work history
Retail Associate
Marks & Spencer
London, UK
2024.09 - 2024.11
- Optimized Stock & Inventory Management: Enhanced inventory accuracy and order processing, ensuring timely stock availability and supporting peak sales periods
- Customer Engagement & Satisfaction: Provided exceptional service, driving repeat business and achieving high customer satisfaction scores
- Operational Efficiency: Streamlined backend processes, leading to an increase in store efficiency
Customer Service Assistant (Food and Beverages)
Chessington World of Adventures
London
2024.03 - 2024.08
- Sales Performance: Boosted guest satisfaction and sales by promoting products and enhancing customer experience
- Relationship Building: Established strong guest relationships that increased return visits
Senior Academic Counsellor
upGrad Abroad
Bengaluru
2022.10 - 2023.09
- Data-Driven Enrollment Strategy: Created data-driven enrollment strategies increasing student registrations
- Cross-Functional Collaboration: Worked with diverse teams to enhance sales and improve client satisfaction
Cluster Growth Manager
Colife Advisory Pvt Ltd
Bengaluru
2021.11 - 2022.09
- Revenue Growth: Orchestrated strategies resulting in a 15% increase in conversions by leveraging CRM tools
- Strategic Client Engagement: Collaborated with senior management to refine customer engagement
Business Development Executive (Internship)
D.C. Johar & Sons Pvt. Ltd
Bengaluru
2018.02 - 2018.05
- New Product Launch Success: Led product launch initiatives achieving sales uplift for brands like Weetabix, Dilmah, and Walkers
- Stakeholder Engagement & Strategy: Coordinated with stakeholders to optimize sales and visibility
Education
Master of Science - Data Science
University of Roehampton
Master of Business Administration - (Marketing,Operations)
ICFAI Business School
2017.06 - 2019.02
Bachelor of Engineering - Mechanical Engineering
Nandha College of Technology
2013.08 - 2017.04
Skills
- Excel (macros, pivot tables, VBA)
- SQL
- Python for data analysis
- CRM systems
- ERP tools
- Sales Strategy
- Performance Metrics
- KPI setting
- Strategic sales planning
- Performance tracking
Timeline
Retail Associate
Marks & Spencer
2024.09 - 2024.11
Customer Service Assistant (Food and Beverages)
Chessington World of Adventures
2024.03 - 2024.08
Senior Academic Counsellor
upGrad Abroad
2022.10 - 2023.09
Cluster Growth Manager
Colife Advisory Pvt Ltd
2021.11 - 2022.09
Business Development Executive (Internship)
D.C. Johar & Sons Pvt. Ltd
2018.02 - 2018.05
Master of Business Administration - (Marketing,Operations)
ICFAI Business School
2017.06 - 2019.02
Bachelor of Engineering - Mechanical Engineering
Nandha College of Technology
2013.08 - 2017.04
Master of Science - Data Science
University of Roehampton