SRILAKSHMI BACHALAKURA
Leicester,Leicestershire
Summary
Motivated Customer Service Manager recognised for enhancing customer satisfaction and team performance. Known for transforming call centre operations, reducing complaint resolution times, and boosting customer retention. Proven at fostering positive work environment, leading to higher employee morale and productivity.
Overview
3
3
years of professional experience
Work history
Customer Service Manager
Papa John's Pizza
Leicester, Leicester
11.2022 - Current
- Raised company reputation with high-quality customer care.
- Maintained positive relationships through effective communication.
- Conducted regular meetings for transparent communication.
- Fostered supportive environment through active team management.
- Facilitated staff development with ongoing training initiatives.
- Delivered exceptional service by addressing customer queries promptly.
- Enhanced operating procedures for smoother workflow.
- Managed challenging situations to ensure customer satisfaction.
- Resolved complaints efficiently, fostering customer loyalty.
- Devised strategies to improve customer engagement.
- Promoted products effectively to increase sales by 50%
- Received and resolved customer complaints escalated by staff.
- Scheduled shifts based on seasonal demands and staff availability.
- Stored transaction information securely for thorough financial reference.
Education
Masters - Information Systems Management
De Montfort University
Leicester 01/2021 - 11/2022
Bachelor of Science - Computer Science Engineering
Sai Spurthi Institute of Technology
Sathupally 09/2013 - 06/2017
Skills
- Salesforce understanding
- Negotiating refunds
- Returns handling
- Quality Control
- Order processing
- Microsoft Office Suite
- Telesales techniques
- Staff training and development
- Reporting and documentation
- CRM Software proficiency
- Customer Service
- Health and Safety Compliance
- Product knowledge
- Conflict Resolution
- Inventory management
Timeline
Customer Service Manager
Papa John's Pizza
11.2022 - Current
Masters - Information Systems Management
De Montfort University
01/2021 - 11/2022
Bachelor of Science - Computer Science Engineering
Sai Spurthi Institute of Technology
09/2013 - 06/2017
Similar Profiles
RAJ PATELRAJ PATEL
Store Manager at Papa John's Pizza,Domino Pizza,Magazine ShopStore Manager at Papa John's Pizza,Domino Pizza,Magazine Shop
FARHAN UR RAHMAN MohammedFARHAN UR RAHMAN Mohammed
Assistant manager at Papa John's Pizza PLUMSTEAD ROAD207,NR1 4ABAssistant manager at Papa John's Pizza PLUMSTEAD ROAD207,NR1 4AB
Cole SpencerCole Spencer
Delivery Driver at Papa John's PizzaDelivery Driver at Papa John's Pizza
Joseph RobinsonJoseph Robinson
Assistant Manager at BetfredAssistant Manager at Betfred
Viraj PatilViraj Patil
Assistant store manager at Bagel breakAssistant store manager at Bagel break