Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Emma Spiers

Market Drayton,Shropshire

Summary

Hardworking service professional with extensive experience in Retail leadership. Skilled in organisation to maintain smooth daily operations. Often leads by example to achieve goals.


Takes on challenging new roles, skills, collaboration and problem-solving.


Loyal employee and dedicated team player, proactive and hands-on in task completion.

Overview

10
10
years of professional experience
11
11
years of post-secondary education

Work History

Customer service manager

Morrisons
Market Drayton, Shropshire
01.2023 - Current
  • Demonstrated leadership skills in managing large teams.
  • Raised company reputation with high-quality customer service.
  • Fostered a supportive environment through team management.
  • Tracked expenses, payroll and costs.
  • Managed challenging situations to ensure customer satisfaction.
  • Implemented training programmes, enhancing team capabilities for the region.
  • Actioned customer feedback to promote continued service improvement.
  • Contributed to communication and collaboration across departments.
  • Maintained excellent health and safety standards for continued compliance through audits.
  • Scheduled shifts based on seasonal demands and staff availability.
  • Directed and supervised front-of-house operations, upholding company standards.

Cafe manager

Morrisons
Market Drayton, Shropshire
06.2020 - 01.2023
  • Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
  • Implemented innovative menu changes, resulting in increased sales.
  • Incorporated feedback from customers into menu adjustments enhancing overall experience.
  • Promoted the cafe on social media platforms for greater visibility.
  • Coordinated between kitchen staff and servers during peak hours ensuring effective service.
  • Trained new staff members and new to business managers.
  • Streamlined operations for increased efficiency through effective staff scheduling.
  • Improved customer satisfaction by delivering prompt and professional service.
  • Handled customer complaints effectively, preserving the brand image.

Admin/Cash Manager

Morrisons
Market Drayton, Shropshire
01.2015 - 06.2020
  • Fostered a positive work environment with regular meetings and ensuring the whole store worked together as a team, with all the information they needed.
  • Facilitated staff training, resulting in better customer service.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for compliance.
  • Ran the cash operation for the store ensuring compliance and investigated any loss, working together with the checkout and customer service team.
  • Led and Managed the promotions and point of sale for the whole store, ensuring compliance on pricing.

Education

Diploma of Higher Education - Childhood Studies

Manchester Metropolitan University
Manchester
09.2008 - 06.2011

A-Levels - English Language, English Literature, Psychology, Health and Social Care

Grove School
Market Drayton, Shropshire
09.2006 - 06.2008

GCSEs - 12 Various GCSEs B-D

Grove School
Market Drayton, Shropshire
09.1999 - 07.2006

Skills

  • Salesforce understanding
  • Sales Skills
  • Communication
  • Order processing
  • Performance monitoring
  • HR
  • Health and Safety Compliance
  • Customer Service
  • Training and Development

Affiliations

  • Have an active social life and enjoy experiencing new things, eating out and travelling to new places. Walking and exploring with our Cockapoo Hollie. Enjoy time spent with family and friends, especially games and going to bingo!

Timeline

Customer service manager

Morrisons
01.2023 - Current

Cafe manager

Morrisons
06.2020 - 01.2023

Admin/Cash Manager

Morrisons
01.2015 - 06.2020

Diploma of Higher Education - Childhood Studies

Manchester Metropolitan University
09.2008 - 06.2011

A-Levels - English Language, English Literature, Psychology, Health and Social Care

Grove School
09.2006 - 06.2008

GCSEs - 12 Various GCSEs B-D

Grove School
09.1999 - 07.2006

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Emma Spiers