Sreelipa Curtis
Warrington,United Kingdom
Summary
Accomplished professional with extensive expertise in the Utilities and Energy sector and Investment Banking sector. Demonstrates strong service delivery management and client relationship management skills, underpinned by a solid foundation in stakeholder engagement and financial acumen. Proficient in ITIL, project management, and agile methodologies, ensuring efficient project execution and enhanced client satisfaction. Committed to leveraging these competencies to drive organisational success and foster long-term partnerships.
Overview
14
14
years of professional experience
Work history
Service Delivery Manager
Accenture
Manchester, United Kingdom
09.2021 - 07.2026
- Lead a high-performing team of 25+ professionals delivering IT Shared Services across complex UK utility and energy programmes, ensuring exceptional service quality, operational resilience, and customer satisfaction.
- Provide leadership for Major Incident Management, Problem Management, Service Reporting, governance, operational insights, and continual service improvement across a complex enterprise IT environment.
- Serve as the Lead Major Incident Manager, directing the resolution of critical P1/P2 incidents by coordinating cross-functional technical teams, third-party suppliers, and business stakeholders to minimise business disruption and restore services within SLA commitments.
- Chair major incident bridge calls and executive stakeholder communications, providing business impact assessments, resolution updates, and strategic decision support throughout the incident lifecycle.
- Drive Problem Management by leading post-incident reviews, facilitating root cause analysis, and implementing preventive actions to improve service stability and operational resilience.
- Establish governance frameworks and service reporting using KPI dashboards, SLA metrics, trend analysis, and operational insights to support executive decision-making and continuous service improvement.
- Lead Incident, Problem, Change, and Service Management processes in alignment with ITIL best practices, strengthening operational maturity and service reliability.
- Manage service financials, including ROM (Rough Order of Magnitude) estimations, resource planning, budgeting support, forecasting, and cost optimisation to deliver commercially successful outcomes.
- Support business development through RFPs, RFQs, solution proposals, effort estimation, and client presentations, contributing to consulting growth and strategic client engagements.
- Build and maintain strong relationships with senior client stakeholders, executive leadership, and delivery partners, ensuring alignment between business objectives and technology delivery.
- Mentor and develop Incident Managers and Service Delivery professionals, fostering a culture of collaboration, accountability, and continuous improvement.
- Successfully deliver complex digital transformation, service transition, and operational improvement initiatives while ensuring compliance with regulatory, contractual, and organisational standards.
AVP - Systems Quality Assurance Associate
Wells Fargo
Bangalore, India
10.2015 - 08.2021
- Led a team of 15 members across the investment banking sector.
- Leading multi-cloud Salesforce implementations, integrations, and upgrades across enterprise landscapes.
- Aligning project delivery with business strategy, scalability, and regulatory compliance.
- Managing cross-functional teams, project roadmaps, risk mitigation, and stakeholder communications.
- Deployed resources to cross-functional teams, supporting achievement of broader company goals.
- Managing budgets, cost optimisation, and P&L accountability for service and project delivery.
Project Engineer
Wipro
Bangalore, India
06.2012 - 07.2015
- Coordinated with architects, contractors, and stakeholders to facilitate seamless project delivery, minimising disruptions and maximising efficiency.
- Coordinated project plans to execute major upgrades, successfully guiding technical teams in achieving project goals.
- Worked with project manager to create clear and concise RFIs.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Tested functionality, performance, and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
Education
Master of Business Administration - General
Indian Institute of Managment
Udaipur, IndiaBachelors of Technology - Computer Science and Technology
Veer Surendra Sai University of Technology
IndiaSkills
- Utilities and Energy sector
- Investment Banking sector
- Service delivery management
- Client relationship management
- Stakeholder engagement
- Financial acumen
- ITIL
- Project management
- Agile methodologies
Timeline
Service Delivery Manager
Accenture
09.2021 - 07.2026
AVP - Systems Quality Assurance Associate
Wells Fargo
10.2015 - 08.2021
Project Engineer
Wipro
06.2012 - 07.2015
Bachelors of Technology - Computer Science and Technology
Veer Surendra Sai University of Technology
Master of Business Administration - General
Indian Institute of Managment