Football
Spandan Thapa
Reading
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Supervisor
Little Vegas Casino, Reading
Reading, United Kingdom
01.2023 - Current
- Operations Oversight, monitoring the proper functioning of slot machines and coordinating repairs
- Compliance and Regulations, staying updated with gaming regulations and conducting audits
- Customer Service, handling customer complaints and ensuring satisfaction
- Reporting and Documentation, preparing reports and analyzing data for informed decisions
- Safety and Security, implementing measures to protect company assets
- Training and Development, providing ongoing learning opportunities for team members
- Problem Solving, addressing operational issues and implementing solutions
- Communication and Coordination, maintaining effective communication channels within the company.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Digital Printing Operator
Pen Warehouse
Aldershot, United Kingdom
01.2022 - 12.2022
- Operating digital printing machines and software programs
- Maintaining and repairing equipment
- Monitoring equipment performance
- Attention to detail.
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Prepared briefs for projects and presented design ideas to stakeholders.
- Developed creative solutions that drove engagement with published content.
- Created logos, illustrations and typography for various organizations.
- Edited and enhanced existing artwork and graphics.
Data Entry Intern
Barnes Transport and logistics Warehouse
Pokhara, Nepal
05.2019 - 08.2021
- Interacted with customers via phone, email, and live chat to provide assistance and resolve inquiries
- Demonstrated strong product knowledge and effectively communicated product features and benefits
- Handled customer complaints and issues, providing prompt and satisfactory resolutions
- Maintained accurate and detailed records of customer interactions and transactions in the CRM system
- Collaborated with other team members to ensure smooth operations and provide a seamless customer experience
- Assisted in training new customer service representatives, sharing best practices and company policies
- Received positive feedback from customers for excellent service and problem- solving skills.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
Education
Bachelor of Science - Information Technology Management for Business
ITMB
Ealing Broadway, United Kingdom 09.2021 -
Skills
Active listening and empathyConflict resolution and problem-solving abilitiesAttention to detail and accuracyTime management and multitasking skillsCustomer relationship management (CRM) softwareKnowledge of customer service best practicesAbility to remain calm and professional in challenging situationsTeamwork and collaborationMicrosoft Suite (eg, Excel, Word, Ppt, etc)Strong Problem-Solving SkillsWeb Development (HTML5, CSS, JavaScript, etc)Ability to Communicate Technical Information Effectively
Written Communication
Data Entry
Data validation
Technical Analysis
Data analysis
Data quality assurance processes
Database Management
Office administration
Advanced Excel spreadsheet functions
Additional Information
- Data Importing and Cleaning Projects Conducted data cleaning, preparation, and analysis using Python programming and SQL queries. Created data visualizations using Tableau to communicate insights to stakeholders. Presented findings and recommendations to the team and senior management.
Interests
Reading
Physics
People
Timeline
Supervisor
Little Vegas Casino, Reading
01.2023 - Current
Digital Printing Operator
Pen Warehouse
01.2022 - 12.2022
Bachelor of Science - Information Technology Management for Business
ITMB
09.2021 -
Data Entry Intern
Barnes Transport and logistics Warehouse
05.2019 - 08.2021