Baljinder Kaur
Glasgow,UK
Summary
A highly motivated and dedicated individual, who has over 20 years of retail experience, with a strong interest in bringing people together and delivering excellent customer service. Brings proven strengths in communication, active listening and empathy, developed through years of retail, and personal, experience. I bring a calm, and reliable, approach with strong communication skills, quick decision-making, and the ability to remain focused under pressure. I am detail-oriented, highly organised, and committed to ensuring accurate incident handling and effective coordination at all times.
Overview
17
17
years of professional experience
Work history
Supervisor
Russell and Bromley
Glasgow, UK
11.2021 - 02.2026
- Provided customer support daily to ensure high-quality shopping experiences.
- Assisted in operational tasks including staff scheduling, payroll, and reporting.
- Supported teams in achieving sales targets through encouragement and guidance.
- Operated tills and processed cash and debit transactions efficiently.
- Replenished stock on the sales floor to maintain product availability.
- Advised customers on products and suggested alternatives when necessary.
- Ensured cleanliness of the shop was maintained to high standards.
Deputy manager (Maternity cover)
Russell and Bromley
Glasgow, Glasgow City
11.2024 - 10.2025
- Overseeing day-to-day operations, assisting with staff scheduling, payroll and reporting
- Collaborated with the manager to achieve organisational goals.
- Implemented effective staff training programmes for improved performance.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Created daily performance reports, to improve day-to-day business operations.
- Conducted regular stock checks to reduce discrepancies and prevent loss
Sales assistant
Russell and Bromley
Glasgow, Glasgow City
08.2012 - 11.2021
- Cultivated strong relationships with regular customers to encourage repeat business.
- Supported new staff members in creating a collaborative working environment.
- Promoted a welcoming store atmosphere through maintenance of clean and organised displays.
Sales Assistant
One Step Ahead
Giffnock
03.2009 - 08.2012
- Worked as a sales assistant in a children’s shoe shop, developing strong communication and customer support skills.
- Demonstrated active listening by understanding customer needs and providing appropriate assistance. Furthermore, displayed empathy and patience when supporting children and families.
- Worked effectively as part of a team, following routines and procedures.
Skills
- Customer and team engagement
- Exceeding daily targets through performance coaching
- Health and Safety Compliance
- Communication skills
- Active listening
- Team collaboration
- Empathy and rapport building
Hobbies/Interests
- Running: Taken part in a number of Women’s 10k runs and raised money for a variety of charities.
- Cooking: Enjoy cooking all types of cuisines with Indian and Italian being my favourites.
Volunteer
- Home help for the elderly, Glasgow, UK, 2013- 2023, On a weekly basis I helped an elderly woman with basic home tasks such as cleaning, shopping and cooking. Also, I was responsible for splitting her medicine into days which involves a lot of organisation and focus. I volunteered as a cleaner for an elderly woman, demonstrating reliability, trustworthiness, and respect for personal boundaries. Developed strong empathy and patience by supporting an individual with specific needs in a calm and respectful manner. Used clear communication and active listening to understand instructions and meet expectations. Maintained a clean, safe, and organised environment, supporting health, safety, and wellbeing.
- Sikh Temple, Glasgow, UK, 2006-Present, I am fluent in Punjabi and volunteered within my local temple on a weekly basis to assist young children to read, write and speak Punjabi.
References
Rebecca Riley
rebeccariley96@gmail.com
07534015845
Timeline
Deputy manager (Maternity cover)
Russell and Bromley
11.2024 - 10.2025
Supervisor
Russell and Bromley
11.2021 - 02.2026
Sales assistant
Russell and Bromley
08.2012 - 11.2021
Sales Assistant
One Step Ahead
03.2009 - 08.2012